Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Moat Housing Group Limited's maladministration rate (75%) is lower than the average for housing association (79%) across published Ombudsman determinations.
202116694 Housing association
The landlord made reasonable redress for its handling of the replacement fence, where it changed the agreed plan to half width panels without informing the resident, offering £50 compensation which the Ombudsman found…
201816242
The Ombudsman found service failure, maladministration, mediation settlement, no maladministration in the landlord’s handling of the landlord’s:. Total compensation ordered: £350.
202008169
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports regarding repair works to the ‘threshold’ at his patio door and the subsequent amount of compensation…
202001648
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202001648 Moat Housing Group Limited 27 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining…
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