Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Moat Housing Group Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202116694 Housing association
The landlord made reasonable redress for its handling of the replacement fence, where it changed the agreed plan to half width panels without informing the resident, offering £50 compensation which the Ombudsman found…
201816242 Housing association
The Ombudsman found service failure by Moat Housing Group in its handling of a service charge information request, its continued contact with the resident's appointee after consent was withdrawn, and its complaint…
202008169 Housing association
The Ombudsman found reasonable redress by the landlord for its service failure in responding to repair works to the threshold of the resident's patio door. The landlord acknowledged delays and communication failings,…
202001648 Housing association
The Ombudsman found no maladministration by Moat Housing Group in its response to the resident's concerns about administration of the rent account. The landlord had appropriately responded to queries about accounting…
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