Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Mosscare St Vincents Housing Group Limited's maladministration rate (60%) is lower than the average for housing association (79%) across published Ombudsman determinations.
202419323 Housing association
Maladministration was found in the landlord's response to concerns about meal charges forming part of the tenancy agreement, because the tenancy agreement was silent on food charges and the meal charge was not…
202335517 Housing association
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of The landlord’s handling of the residents reports of damp and mould. The landlord’s handling of the…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: damp and mould in the property. window repairs. The Ombudsman has also considered the landlord’s…
202310003 Housing association
The complaint about the landlord's handling of ASB reports was determined to be outside the Ombudsman's jurisdiction because the resident had the opportunity to raise the subject matter in legal proceedings (injunction…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: reports of damp, mould, and outstanding repairs. complaint.. Total compensation ordered:…
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s rent account and associated arrears..
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould and associated remedial repairs. The asbestos in the…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of a leak. The Ombudsman will also investigate the…
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s reports of inconsiderate…
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s concerns about the information he was given about the Right to Acquire (RTA) the…
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