Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Mosscare St Vincents Housing Group Limited's maladministration rate (60%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202419323 Housing association
Maladministration was found in the landlord's response to concerns about meal charges forming part of the tenancy agreement, because the tenancy agreement was silent on food charges and the meal charge was not…
202335517 Housing association
The landlord failed to follow its damp and mould policy, delayed inspection and communication, and missed opportunities to respond appropriately to the resident's concerns about health impacts and damage to belongings.…
202324247 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould (poor communication, inadequate record-keeping, failure to monitor repairs and to risk-assess household…
202310003 Housing association
The complaint about the landlord's handling of ASB reports was determined to be outside the Ombudsman's jurisdiction because the resident had the opportunity to raise the subject matter in legal proceedings (injunction…
202325828 Housing association
The Ombudsman found service failure in the landlord's response to the resident's reports of damp, mould and outstanding repairs, and service failure in its complaint handling. It ordered the landlord to pay £250…
202304859 Housing association
The complaint concerned the landlord's handling of the resident's rent account and associated arrears. The Ombudsman found no maladministration, concluding the landlord's responses were timely, relevant and informative,…
202301196 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's damp and mould reports (delays, poor record keeping, failure to communicate inspection outcomes and consider vulnerabilities) and in its…
202343475 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, its handling of a leak (including its out of hours response), and its knowledge and information management.…
202306383 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of ASB, and reasonable redress (offered prior to investigation) in its handling of the resident's reports of inconsiderate…
202003392 Housing association
The Ombudsman found no maladministration by the landlord in its handling of the resident's concerns about being allegedly misinformed about the Right to Acquire the property at tenancy sign-up. The landlord investigated…
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