Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Mount Green Housing Association Limited's maladministration rate (67%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202332707 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports about repair issues (delays inspecting and remedying leak and damp, failure to fix the storage heater, and failure to look into…
202205840 Housing association
The landlord was found to have maladministration for its handling of the resident's repair reports, including delays of around 4 months, poor communication about door repairs and planned works, and failure to provide…
202220870 Housing association
The Ombudsman found no maladministration in the landlord's handling of ASB reports and the resident's compensation request. The landlord took reasonable, multi-agency action to address noise nuisance from a vulnerable…
202120738 Housing association
The Ombudsman found maladministration for the landlord's handling of ongoing water ingress in the resident's property, which took almost three years to resolve, and service failure for its complaint handling. The…
202219679 Housing association
The landlord was found to have maladministration for miscommunicating the resident's tenancy type (assured shorthold vs temporary accommodation), which caused the resident to lose priority bidding status and remain in…
202201610 Housing association
The landlord's restrictive alarm procedure prevented an out-of-hours emergency call-out for a continuously sounding alarm, causing the resident significant distress. The landlord acknowledged its failings, apologised,…
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