Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Mount Green Housing Association Limited's maladministration rate (83%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202332707
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of the resident’s reports about repair issues. The Ombudsman has also considered the landlord’s complaint…
202205840
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of various repairs. The associated complaint handling.. Total compensation…
202220870
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and request for compensation..
202120738
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of ongoing water ingress in the resident’s property. The Ombudsman has also considered the landlord’s…
202219679
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of information provided to the resident about their tenancy agreement and tenancy status.. Total compensation ordered: £800.
202201610
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to reports of an alarm fault and its subsequent offer of compensation..
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