Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Muir Group Housing Association Limited's maladministration rate (71%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202318586 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould and associated repairs, and in its complaint handling. It ordered the landlord to apologise, pay £2,600 in compensation, and check that…
202412069 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about loft insulation, wall insulation, replacement windows and damp and mould, and service failure in its complaint handling.…
202432914 Housing association
The Ombudsman found reasonable redress in the landlord's response to the resident's reports of a leak from the immersion tank and in its complaint handling, and no maladministration in its response to reports of damp…
202311425 Housing association
The Ombudsman found service failure in the landlord's handling of a request to rewire the property and maladministration in its complaint handling (failing to treat three contacts as complaints), but no…
202201833 Housing association
The Ombudsman found no maladministration in the landlord's response to a complaint about communal cleaning provision, as the landlord acknowledged the concerns, investigated value for money, and procured a new cleaning…
202127673 Housing association
The landlord was found to have maladministration for its handling of a gas safety check. It failed to consider using its own in-house staff to carry out the check despite the resident's objections to the contractor,…
202214276 Housing association
The Ombudsman found maladministration by Muir Group Housing Association for delays in carrying out repairs (including a 9-month roof repair delay, 8-month garage door delay, and 4.5-month toilet repair delay) and for…
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