Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
My Space Housing Solutions's maladministration rate (67%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202424079 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's reports of ASB by neighbours and the associated complaint. The landlord's apology and £950 compensation offer was proportionate redress…
202347604 Housing association
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of damp and mould, including failing to inspect the property to establish the cause for 14 months, failing to explain the…
202427842 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about the support provided and his request for a male housing officer, but found service failure in its response to his…
Landlord Monitor feature
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