Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Nehemiah United Churches Housing Association Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202222439 Housing association
The Ombudsman found maladministration in the landlord's handling of ASB reports from a neighbour but no maladministration in its complaint handling, ordering £200 compensation.
202011019 Housing association
The Ombudsman determined that the complaint about the landlord's administration of service charges and response to concerns about their reasonableness was outside its jurisdiction, because the same issues had been…
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