Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
New Forest District Council's maladministration rate (0%) is lower than the average for local authority / almo / tmo (72%) across published Ombudsman determinations.
202536454 Local authority / ALMO / TMO
The landlord provided reasonable redress for its handling of the resident's antisocial behaviour reports (food waste in a communal garden and door-slamming noise), having identified its own failings at stage 1 and…
202100893 Local authority / ALMO / TMO
The Ombudsman found no maladministration by New Forest District Council in its decision to extend the resident's 'unreasonable and persistent complainant' status from March 2020, as the landlord followed its policy,…
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