Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Newark and Sherwood District Council's maladministration rate (50%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202340559 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of brickwork repairs (delayed 11 months) and poor water quality (delayed repairs and failure to reimburse sink parts), ordering…
202511147 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to bathroom repairs, where it acknowledged delayed action and lack of communication over a prolonged period. It found reasonable redress in the landlord's…
202438422 Local authority / ALMO / TMO
The complaint concerned the landlord's response to the resident's reports of damp and mould at the property. The landlord acknowledged failings, apologised, set out an action plan, and after correcting its own…
202346200 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's request for a driveway to be installed at his property, nor in its handling of his complaint about staff conduct. The landlord's…
202322776 Local authority / ALMO / TMO
The Ombudsman found the complaint about the landlord's choice-based letting portal outside its jurisdiction (as allocations fall to the LGSCO), and found no maladministration in respect of the tenancy start date or the…
202404742 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling and response to the resident's reports of damp and mould, including delays in inspecting, completing associated repairs (rear door, roof and guttering)…
202324726 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of antisocial behaviour (ASB): it failed to ensure the case was handled in line with its own ASB policy, missing early actions…
202205089 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of adaptations following OT assessments, as the landlord acted in accordance with its policy and reasonably decided to seek alternative accommodation…
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