Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Newark and Sherwood District Council's maladministration rate (63%) is lower than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202340559 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of brickwork repairs (delayed 11 months) and poor water quality (delayed repairs and failure to reimburse sink parts), ordering…
202511147 Local authority / ALMO / TMO
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to: Bathroom repairs. The associated complaint. Our decision…
202438422
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about damp and mould at the property..
202346200
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request to have a driveway installed at his property. The resident’s complaint about the conduct of a…
202322776
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s choice-based letting portal. The resident’s tenancy start date. Staff conduct..
202404742
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling and response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s…
202324726
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also…
202205089
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: Adaptations following occupational therapist (OT) assessments; A rehousing request..
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