Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 23 published decisions.
Newcastle City Council's maladministration rate (87%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202330820 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a property offer. Our decision (determination) The complaint was resolved with intervention. We have made recommendations…
202302767 Local authority / ALMO / TMO
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to queries about the heating system and charges.…
202440970
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: garage door repairs. front door repairs. damp and mould. leak issues from above and the resident’s request…
202427543
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s complaint about her move, repairs at the new property, and her request for a single point of contact..
202408433
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint handling..
202309838
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of the landlord’s: Handling of fencing works. Response to the resident’s reports of antisocial behaviour. The Ombudsman has also…
202401861
The Ombudsman found maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs in respect to bathroom cladding, a back door,…
202321839
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of disrepair, including damp and mould. The Ombudsman has also considered the…
202306961
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of an incomplete bathroom refurbishment. Repair request for a shower. The…
202317600
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about dust from a demolition site. The Ombudsman has also considered the landlord’s complaint…
202227568
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of; repairs to the resident’s property, the resident’s complaint.. Total compensation ordered: £550.
202305992
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs caused by possible subsidence.. Total compensation ordered: £950.
202124710
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for a boundary fence to be moved. Concerns about discrimination. The Service…
202214228
The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of the landlord’s: Handling of reported structural issues with the property. Handling of the request to transfer to…
202219798
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: Reports of damp and mould at the property. The resident’s request to be housed.…
202111388
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: reports of increased energy bills and insufficient hot water availability, since the landlord…
202213013
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: cleaning of communal areas at the resident’s property. access to an electrical cupboard.…
202126319
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s noise reports about a neighbour..
202123255
The Ombudsman found mediation settlement in the landlord’s handling of the landlord's handling of a dispute regarding access to the resident’s garden..
202120870
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of a pest infestation in her former property. The associated complaint.. Total…
202128122
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s complaint about pests, damp, subsidence and noise in her former property..
202010082
The Ombudsman found service failure, reasonable redress in the landlord’s handling of The lack of support offered by the landlord following the resident witnessing an aggravated burglary opposite her previous property..
202109620
The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint refers to the landlord’s handling of: Repairs to unblock the resident’s bath pipe. The associated complaint.. Total…
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