Newcastle City Council

Service failure was found in the landlord's handling of the resident's request for a landlord certificate during a property sale, due to unclear and irregular communication and a disproportionate compensation offer. No…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a property offer. Our decision (determination) The complaint was resolved with intervention. We have made recommendations…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to queries about the heating system and charges.…

The Ombudsman found no maladministration in the landlord's handling of the resident's reports of ASB and harassment, as it followed its safe living policy, communicated decisions, and appropriately declined to consider…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: garage door repairs. front door repairs. damp and mould. leak issues from above and the resident’s request…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s complaint about her move, repairs at the new property, and her request for a single point of contact..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint handling..

The Ombudsman found mediation settlement, maladministration in the landlord’s handling of the landlord’s: Handling of fencing works. Response to the resident’s reports of antisocial behaviour. The Ombudsman has also…

The Ombudsman found maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs in respect to bathroom cladding, a back door,…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of disrepair, including damp and mould. The Ombudsman has also considered the…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of an incomplete bathroom refurbishment. Repair request for a shower. The…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about dust from a demolition site. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of; repairs to the resident’s property, the resident’s complaint.. Total compensation ordered: £550.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs caused by possible subsidence.. Total compensation ordered: £950.

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for a boundary fence to be moved. Concerns about discrimination. The Service…

The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of the landlord’s: Handling of reported structural issues with the property. Handling of the request to transfer to…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: Reports of damp and mould at the property. The resident’s request to be housed.…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: reports of increased energy bills and insufficient hot water availability, since the landlord…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: cleaning of communal areas at the resident’s property. access to an electrical cupboard.…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s noise reports about a neighbour..

The Ombudsman found mediation settlement in the landlord’s handling of the landlord's handling of a dispute regarding access to the resident’s garden..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of a pest infestation in her former property. The associated complaint.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s complaint about pests, damp, subsidence and noise in her former property..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of The lack of support offered by the landlord following the resident witnessing an aggravated burglary opposite her previous property..

The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint refers to the landlord’s handling of: Repairs to unblock the resident’s bath pipe. The associated complaint.. Total…