Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Newcastle upon Tyne City Council's maladministration rate (0%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202006869
The Ombudsman found no maladministration in the landlord’s handling of : the landlord's work on the driveway and the drainage system at the property; and the landlord's handling of the resident’s complaint..
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