Newham Council

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of ongoing leaks in the resident’s home..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the standard of services provided by the landlord in respect of repairs, caretaking and…

The Ombudsman found reasonable redress, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about damp and mould in his property..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The pruning works to trees near the resident’s property. The associated complaint.. Total compensation…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about the standard of cleanliness within communal areas..

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of a report of antisocial behaviour regarding the resident, which resulted in her receiving a warning…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of the resident’s subsequent complaint..

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the repair of a leak and remedial works required, including costs incurred by the resident.. Total compensation ordered:…

The Ombudsman found service failure in the landlord’s handling of : The level of compensation offered by the landlord in recognition of delays in repairing leaks to his property in 2018. The landlord’s handling of the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: overcrowding; damp and mould; the replacement of her kitchen; pest infestations. The…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request to have a pressure pump/electric shower installed at the property..

The Ombudsman found mediation settlement in the landlord’s handling of the level of compensation the landlord offered the resident following their complaint about its handling of a repair to a leak into the property..…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s complaint handling..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s observations and queries, following the landlord’s Notices of Intention to enter into a Qualifying Long…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident's request for his tenancy to be changed from joint to sole..

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s personal information A leak into the resident’s kitchen and his request for…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s responses to the resident’s: request for evidence of its findings following its investigation into a leak. queries…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to a contaminated water tank. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of The complaint was about: The landlord’s response to the resident’s reports of a blockage in the wet-room drainage.…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: the resident’s report of a roof leak the resident’s request for the front entrance door and glass panel…

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202014692 Newham Council 28 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property.. Total compensation ordered: £100.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbour..

The Ombudsman found service failure, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s right to buy application; the resident’s request to meet with the…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of : The repairs service provided by the landlord. The landlord’s response to concerns regarding staff conduct. The landlord’s complaint…

The Ombudsman found service failure in the landlord’s handling of : The height of trees in a neighbouring garden. The landlord’s response to the resident’s concerns about the above..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s request for information following a Tenants and Leaseholder Forum and its response to her…

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s: administrative error when it provided the resident with a tenancy agreement with a rent figure that was incorrect, request that the…

The Ombudsman found maladministration in the landlord’s handling of the landlords handling of the resident’s request for compensation following a decant from her property..

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202002206 Newham Council 20 July 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is…

The Ombudsman found mediation settlement in the landlord’s handling of : The level of compensation offered following the resident’s Public Liability Contents’ claim to the landlord’s insurer. The landlord’s handling of…

The Ombudsman found service failure, maladministration in the landlord’s handling of : the landlord’s handling of repairs to the resident’s bathroom. the landlord’s complaints handling.. Total compensation ordered: £200.

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : the landlord’s handling of rent arrears following the resident’s succession of the tenancy; the landlord’s…

The Ombudsman found mediation settlement in the landlord’s handling of The resident complained about the landlord’s: Response to the loss of water supply to their property. Handling of their formal complaint..

The Ombudsman found maladministration in the landlord’s handling of The leaseholder complains about the landlord’s handling of: reports of a repair at his property, and; the subsequent formal complaint..

The Ombudsman found service failure in the landlord’s handling of the landlord’s: response to the resident’s reports about a rodent infestation in the loft above her property; complaints handling.. Total compensation…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak in the bathroom causing mould, damp, and damage to the flooring..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request for updates about repairs needed to the estate.. Total compensation ordered: £200.