Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
North Devon Homes's maladministration rate (67%) is lower than the average for housing association (79%) across published Ombudsman determinations.
202315979 Housing association
The Ombudsman found maladministration in the landlord's response to the leaseholder's long-standing reports of damp and mould, as it failed to establish a clear, time-bound resolution despite repeated engagement and…
202332031 Housing association
The Ombudsman found no maladministration in the landlord's administration of the resident's rent account, which fell into arrears between housing benefit payments paid in arrears. The landlord acted in line with its…
202432929 Local authority / ALMO / TMO
The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of Summary of reasons The resident’s request for a designated disabled parking space The landlord acted…
202227951
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of:.
202233401
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s handling of reports that the resident had assaulted her neighbour. The Service has also…
202001535
The Ombudsman found service failure in the landlord’s handling of The complaint concerns the landlord’s handling of remedial works at the property for mould and damp..
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