Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
North Devon Homes's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202315979 Housing association
The Ombudsman found maladministration in the landlord's response to the leaseholder's long-standing reports of damp and mould, as it failed to establish a clear, time-bound resolution despite repeated engagement and…
202332031 Housing association
The Ombudsman found no maladministration in the landlord's administration of the resident's rent account, which fell into arrears between housing benefit payments paid in arrears. The landlord acted in line with its…
202432929 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's request for a designated disabled parking space, or in its complaint handling. The landlord had made clear before the work proceeded…
202227951 Housing association
The Ombudsman found no maladministration in the landlord's handling of repairs, pest reports, or damp and mould concerns, and found reasonable redress in respect of staff conduct complaints after the landlord…
202233401 Housing association
The Ombudsman found maladministration in the landlord's handling of reports that the resident had assaulted her neighbour — its approach was heavy-handed, it failed to recognise her vulnerability and to investigate…
202001535 Housing association
The Ombudsman found service failure by North Devon Homes in its handling of remedial works for mould and damp at the property. The landlord failed to advise the resident of the extent of works and timeframes, did not…
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