Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 12 published decisions.
North Kesteven District Council's maladministration rate (58%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202329232 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's request for solar panels, as the landlord had no obligation to install them (an improvement rather than maintenance) and provided a…
202319679 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about windows and doors not retaining heat, maladministration in its handling of damp and mould, maladministration in its…
202316936 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of asbestos at the property: it gave incorrect advice that led the resident to dig up the asbestos himself and then took over 5 months to…
202314992 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports about the condition of her garden when she moved in (waste clearance not done to its moving-in standard, no risk assessment,…
202317892 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of damp and mould remedial repairs, driveway trip hazard repairs, and reports of disability discrimination under the Equality Act 2010, and service…
202305127 Local authority / ALMO / TMO
The resident complained about the landlord's handling of his rent account queries, including arrears chasing he felt amounted to harassment and discrimination. The Ombudsman found no maladministration, as the landlord…
202225117 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a property let in poor condition requiring extensive repairs, including a kitchen replacement, which delayed a vulnerable resident's move-in by four…
202118382 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's request for trees on council-owned land to be pruned, as the landlord had appropriate inspection arrangements, apologised for…
202016829 Local authority / ALMO / TMO
The Ombudsman found no maladministration by North Kesteven District Council in its handling of the resident's concerns about her storage heaters. The landlord inspected the heaters, found them working satisfactorily,…
202008668 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs, including significant delays in addressing damp in the bedroom and replacing a manhole cover (raised Feb 2021, not completed until Oct 2021).…
202102564 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to refuse permission for an extension adaptation, as it reasonably considered alternatives. However, there was service failure in the landlord's…
202109476 Local authority / ALMO / TMO
The Ombudsman determined the complaint was outside its jurisdiction because the resident referred it more than 12 months after the landlord's final response, and the delay was not considered reasonable.
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