Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 11 published decisions.
North Northamptonshire Council's maladministration rate (91%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202418127 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to a reoccurring bathroom leak that continued unresolved for over 4 years, where the landlord unreasonably apportioned blame on the household and focused…
202512461 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, as it failed to complete repairs in line with its policy, delayed works for over a year, and did not provide…
202319564
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs to the windows. Reports of repairs to the heating system. Request for a kitchen renewal.…
202338820
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The annual gas safety check and the decision to apply for a warrant. The resident’s concerns about the lack of heating and…
202309097
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of how the landlord handled the resident’s: housing applications. reports of antisocial behaviour (ASB). reports of…
202231781
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s response to: The resident’s concerns regarding the fire alarm in the property. Communication about the fire…
202233017
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s request for adaptations to her property. The associated complaint.. Total compensation…
202220918
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs to the windows and doors, pipework and a manhole cover. Request…
202201798
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s request for it to remove a tree in her front garden. The Ombudsman has also considered…
202109405
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s: decision not to replace the property’s decommissioned gas fire; complaint handling.. Total compensation…
202013832
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s application for disability adaptations to his property..
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