Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 12 published decisions.
North Northamptonshire Council's maladministration rate (92%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202505354 Local authority / ALMO / TMO
North Northamptonshire Council was found to have committed maladministration in its handling of a resident's damp and mould report (delay in investigating and completing treatment, inadequate records, failure to…
202418127 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to a reoccurring bathroom leak that continued unresolved for over 4 years, where the landlord unreasonably apportioned blame on the household and focused…
202512461 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, as it failed to complete repairs in line with its policy, delayed works for over a year, and did not provide…
202319564 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of window repairs, heating repairs, her request for a kitchen renewal, and its complaint handling. It identified poor…
202338820 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about a lack of heating and hot water, and maladministration in its complaint handling, ordering £300 compensation plus an…
202309097 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports, repairs and mould reports, complaint handling and record keeping, and service failure in failing to offer support after the…
202231781 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of fire alarm noise concerns or fire evacuation communication, but found maladministration in its complaint handling due to a 163-working-day delay and…
202233017 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's request for adaptations to her property, as it considered the occupational therapist's recommendations and followed its aids and…
202220918 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of window/door/pipework/manhole repairs, damp and mould, and complaint handling, and severe maladministration over almost three years' delay removing…
202201798 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's request to remove a tree in her front garden, as the landlord reasonably relied on its arborist's assessment that the tree was…
202109405 Local authority / ALMO / TMO
The Ombudsman found maladministration by North Northamptonshire Council for failing to replace a decommissioned gas fire, contrary to its tenancy obligations, and for poor complaint handling including delays and…
202013832 Local authority / ALMO / TMO
The Ombudsman found no maladministration by the landlord in its response to the resident's application for disability adaptations. The landlord followed its policy and OT recommendations, declined the adaptation as…
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