Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
North Star Housing Group's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202225344 Housing association
The Ombudsman found maladministration in the landlord's handling of a reported leak and poor insulation which resulted in damp and mould, ordering further compensation in addition to sums already offered.
202110682 Housing association
The Ombudsman found that the landlord made reasonable efforts to investigate and repair the resident's air source heat pump, and reasonably refused to install a secondary heating source. The landlord's offer of £100…
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