North Star Housing Group
202225344
The Ombudsman found maladministration in the landlord’s handling of The landlord’s handling of a reported leak and damp and mould at the resident’s property.. Total compensation ordered: £150.
Housing association
North Star Housing Group
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 2 published decisions.
- Maladministration 2
North Star Housing Group's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (2)
All landlordsNorth Star Housing Group
202110682
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident's concerns regarding their heating and hot water system..
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