Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 21 published decisions.
North Tyneside Council's maladministration rate (71%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202421454 Local authority / ALMO / TMO
The Ombudsman found no maladministration, service failure, severe maladministration, mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of the resident’s antisocial behaviour…
202450538 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and mould. Associated complaint. Our decision…
202431237 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of , Decision Case ID 202431237 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO…
202415425 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a rat infestation. Reports of…
202406712
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of damp in the property. Complaint handling.. Total compensation ordered: £600.
202430789
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s handling of the associated…
202402980
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about a positive air unit (PAU). The Ombudsman has also considered the landlord’s complaint…
202300165
The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of outstanding repairs in the property. The resident's reports of a…
202118139
The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of : The landlord’s handling of repairs to the property. The landlord’s handling of the resident’s reports of…
202301137
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of upgrade works to the resident’s kitchen..
202219748
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: Sounds from his toilet. Multiple staff attending a repair appointment..
202214593
The Ombudsman found severe maladministration in the landlord’s handling of REPORT COMPLAINT 202214593 North Tyneside Council 01 September 2023 Our approach The Housing Ombudsman’s approach to investigating and…
202116145
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a electrical failure in the property on 19 December 2021, a rat infestation,…
202215499
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of several outstanding repairs to the property, including leaks from the bathroom and kitchen..
202125364
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the complainant’s reports of a leak into the bathroom.. Total compensation ordered: £100.
202000830
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of REPORT COMPLAINT 202000830 North Tyneside Council 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating…
202009313
The Ombudsman found service failure in the landlord’s handling of the resident’s Gas Safety inspection on 2 April 2020.. Total compensation ordered: £100.
202109787
The Ombudsman found no maladministration in the landlord’s handling of Is about: the landlord's handling of reports of damp to the property. the priority awarded to the resident’s request to be re-housed..
202101168
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns:.
201915018
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB)..
201916055
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 201916055 North Tyneside Council 27 November 2020 Our approach The Housing Ombudsman’s approach to investigating and determining…
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