Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 23 published decisions.
North Tyneside Council's maladministration rate (61%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202421454 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's antisocial behaviour (ASB) reports, but found service failure in its complaint handling. It ordered the landlord to pay the resident…
202450538 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, as it failed to raise and progress recommended repairs in a timely manner after its May 2023 survey, leaving…
202431237 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs, its handling of the resident's request to clear the garden, and its handling of the complaint. The landlord failed to complete numerous…
202415425 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of a rat infestation and of damp and mould, and service failure in its complaint handling. The landlord was ordered to…
202406712 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of damp and water ingress, which took over two years to diagnose and resolve, and a service failure in its complaint handling. It ordered a further £600…
202330528 Local authority / ALMO / TMO
The complaint about the landlord's handling of damp and mould reports was found to be outside the Ombudsman's jurisdiction because the resident had pursued the same issues through a legal disrepair claim that was…
202430789 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of damp and mould, and maladministration in its handling of the associated complaint. The landlord failed to assess the survey…
202402980 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's concerns about a positive air unit (PAU), including a failure to respond to his initial concerns, a lack of detail about running costs,…
202300165 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of the resident's outstanding repairs (excessive delays to electrical sockets, a persistently blocking toilet, damp, kitchen units and internal…
202118139 Local authority / ALMO / TMO
The Ombudsman found the repairs complaint was outside jurisdiction due to being raised late. No maladministration was found for ASB handling or issuing a Notice of Seeking Possession. Service failure was found for the…
202301137 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of upgrade works to the resident's kitchen. It concluded the fittings installed matched the customer choice sheet the resident signed, and the landlord…
202122001 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's allegations of assault by a staff member, reports of cracks, reports of damp and mould, and request to be rehoused. The landlord…
202219748 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about sounds from his toilet (the landlord attended promptly, carried out repairs, and arranged independent inspections) or…
202214593 Local authority / ALMO / TMO
The Ombudsman found severe maladministration by North Tyneside Council for clearing and disposing of a resident's belongings just 4 days after serving eviction notice (instead of the required 28 days), without…
202116145 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's overall response to reports of electrical failure, rat infestation and repairs, noting concerns about failing to check kitchen linoleum safety, not considering a…
202215499 Local authority / ALMO / TMO
The Ombudsman found no maladministration by North Tyneside Council in its handling of outstanding repairs following a bathroom leak. Most repairs were completed within policy timescales, the landlord responded promptly…
202125364 Local authority / ALMO / TMO
The landlord was found to have service failure for its poor communication with the leaseholder when responding to reports of a leak into the bathroom. While the landlord's inspections and repairs were reasonable, it…
202000830 Local authority / ALMO / TMO
The Ombudsman found no maladministration by North Tyneside Council in its response to a resident's reports of anti-social behaviour and nuisance by a neighbour, including garden disputes, windmills, CCTV, and an alleged…
202009313 Local authority / ALMO / TMO
The Ombudsman found service failure by North Tyneside Council because it failed to keep adequate records of telephone conversations with the resident about a Gas Safety inspection carried out during the Covid-19…
202109787 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of reports of damp; the landlord acted promptly and offered reasonable solutions including a positive air unit. The complaint about re-housing priority…
202101168 Local authority / ALMO / TMO
The Housing Ombudsman determined that the complaint about the council's assessment of housing needs and banding allocation, council tax reduction queries, and Adult Social Care services falls outside its jurisdiction,…
201915018 Local authority / ALMO / TMO
The Ombudsman found no maladministration by North Tyneside Council in its handling of a resident's reports of anti-social behaviour and noise nuisance from a neighbour. The landlord took appropriate steps including…
201916055 Local authority / ALMO / TMO
The Ombudsman found service failure by North Tyneside Council for delays in completing repairs (37-day delay on vent/boxing, 40-day delay on heating) causing distress and inconvenience, and ordered £234 compensation. No…
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