Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 20 published decisions.
North West Leicestershire District Council's maladministration rate (80%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202415395 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of ASB. We have also investigated the landlord’s handling of the complaint.…
202506976 Local authority / ALMO / TMO
The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and mould. Complaints. Our…
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of The resident has complained about: The landlord’s handling of a boiler replacement. The associated complaint…
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: A gas safety check at the property. The associated complaint..
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs.. Total compensation ordered: £350.
The Ombudsman found reasonable redress, service failure in the landlord’s handling of The resident’s complaint is about: The condition of the property when let to her and the landlord’s handling of the remedial works.…
The Ombudsman found severe maladministration in the landlord’s handling of the landlord's handling of reports of multiple repairs in the property, including leaks, holes in the internal walls, a missing vent and damp…
The Ombudsman found reasonable redress, no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs to the bath panel. The…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: reports of an issue with a drain in the resident’s back garden. repairs to the resident’s front door.…
The Ombudsman found service failure, no maladministration in the landlord’s handling of This investigation is about: The condition of the resident’s home when he started his tenancy. The landlord’s response to the…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: response to the resident’s concerns about repair issues at the property, including damp and mould; complaints handling and offer of…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs. The complaint and level of compensation offered.. Total compensation…
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident about the handling of works recommended by occupational therapists..
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of pests in the property. The resident’s concerns about the condition of the property following a…
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request to succeed to her mother’s tenancy.. Total compensation ordered: £500.
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about staff conduct.. Total compensation ordered: £800.
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports about a warning letter it sent her. Reports about how it handled her data.. Total compensation…
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202127422 North West Leicestershire District Council 13 April 2023 Our approach The Housing Ombudsman’s approach to investigating…
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of The complaint concerns: The landlord’s response to concerns from the resident about the cause of fire in the…
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about the quality of plastering in the property..
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