Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 22 published decisions.
North West Leicestershire District Council's maladministration rate (68%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202430627 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of the resident's queries about the warden alarm system and his request for reimbursement of associated costs. The Ombudsman found no maladministration, as the landlord…
202531598 Local authority / ALMO / TMO
The landlord failed to act on the first report of rats in August 2025 and its contractor failed to check the loft during the empty homes inspection. However, after the resident reported the matter again in October 2025,…
202415395 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of ASB, as it failed to follow its ASB policy by not creating a timely action plan and delayed using evidence-gathering tools…
202506976 Local authority / ALMO / TMO
There was maladministration in the landlord's response to the resident's reports of damp and mould, including delay in carrying out mould treatment, failure to follow up with a survey to find the root cause, delay after…
202419956 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a boiler replacement: the resident was left without heating and hot water for a significant period, the new boiler was poorly installed in an…
202329499 Local authority / ALMO / TMO
The landlord sent no-access/legal letters to a secure tenant over a gas safety check based on incorrect information from its contractor (which later admitted a clerical error showing only 2 letters had been sent).…
202323994 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of repairs: it failed to complete the window and thermostat repairs within the timescales it set out, and the thermostat, boiler…
202416498 Local authority / ALMO / TMO
The landlord offered reasonable redress for letting the resident a property that did not meet its lettable standard (no working boiler, unclean property, and unrepaired defects), contingent on it paying the £400 it…
202225027 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of multiple repairs, particularly damp and mould and a leak, which took up to 23 months to resolve and severely affected a vulnerable resident's…
202318653 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of several repairs (leaking toilet and external waste pipe, electrics, woodworm infestation, chimney, gutters, windows, living room ceiling, kitchen sink…
202337606 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs to the resident's front door (failure to demonstrate a thorough inspection within a reasonable time, a lasting repair, monitoring of repairs,…
202306960 Local authority / ALMO / TMO
The Ombudsman found the landlord had offered redress prior to investigation (an apology, agreed repairs and £250 compensation) that satisfactorily resolved the complaint about the condition of the home at the start of…
202310423 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs including damp and mould — it breached its own repair timescales and procedures, communicated poorly, kept inadequate records, failed to act in…
202231410 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repair reports and service failure in its complaint handling, ordering £650 compensation (inclusive of the £250 already offered) and an apology.
202224925 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of adaptation works recommended by occupational therapists, though it recommended improvements to managing timeframe expectations and urgent referral…
202312181 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about the property's condition following a mutual exchange (failing to notify her of asbestos before the tenancy began, not…
202205460 Local authority / ALMO / TMO
The landlord incorrectly told the resident she could not succeed to her late mother's secure tenancy, based on a mistaken interpretation of its policy and the Localism Act 2011. It took over a year to obtain legal…
202222635 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of a repairs operative's inappropriate text messages to a vulnerable resident and its subsequent mishandled response, ordering £800 compensation, a…
202210568 Local authority / ALMO / TMO
The Ombudsman found maladministration by North West Leicestershire District Council for issuing a warning letter to a resident based on an unrecorded telephone conversation, with poor record-keeping and an inadequate…
202127422 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of repairs to the exterior brickwork or in its handling of the resident's complaint about an operative's conduct. A separate complaint about repairs to…
202119883 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to concerns about the cause of a fire and its handling of repairs, as it failed to obtain an independent opinion on the cause and did not follow fire…
202006039 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports about plastering quality. The landlord investigated the paint bubbling issue, offered to reskim affected walls as a goodwill…
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