Northumberland Council
202324329
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of reports of a damp bedroom floor. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…
Local authority / ALMO / TMO
Northumberland Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 5 published decisions.
- No maladministration 3
- Service failure 1
- Maladministration 1
Northumberland Council's maladministration rate (40%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (5)
All landlordsNorthumberland Council
202211307
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for heating to be installed in the porch of his property..
Northumberland Council
202208014
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for external decoration works..
Northumberland Council
202116250
The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s decision to install a hard standing area for parking alongside a neighbouring property..
No maladministration window repair
Northumberland Council
202014130
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the resident’s application for housing, including a separate application for his son..
Maladministration
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