Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Northumberland Council's maladministration rate (20%) is lower than the average for local authority / almo / tmo (72%) across published Ombudsman determinations.
202324329 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of reports of a damp bedroom floor, because it did not tell the resident the outcome of its April 2023 inspection until around August 2023 (over three…
202211307 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Northumberland Council in its response to a resident's request for heating to be installed in the porch of his property. The landlord was not obliged to install additional…
202208014 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Northumberland Council in its handling of the resident's request for external decoration works. The landlord reasonably explained that external painting would only be done via…
202116250 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Northumberland Council regarding its decision to install a hard standing parking area for a neighbouring property. The landlord had properly considered the resident's privacy…
202014130 Local authority / ALMO / TMO
The Housing Ombudsman determined that the complaint about the council's handling of the resident's housing application (and his son's application) falls outside its jurisdiction, as it concerns the council's local…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.