Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Northumberland County Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202501576 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of the resident's electrical safety concerns, noting a delay logging the repair but appropriate action once raised, with an offered rent credit…
202448418
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Adaptations to the resident’s property. The resident’s complaint.. Total compensation ordered: £250.
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