Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Northumberland County Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202501576 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of the resident's electrical safety concerns, noting a delay logging the repair but appropriate action once raised, with an offered rent credit…
202448418 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of adaptations to the resident's property (delays in starting works and poor communication), and maladministration in its handling of the resident's…
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