Norwich City Council

The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB (including recurring noise nuisance and communal area security issues) and in its complaint handling, plus service…

The Ombudsman found reasonable redress in the landlord's response to concerns about the heating system and increased electricity costs, where the landlord's offer of £100 compensation was reasonable given insufficient…

The Ombudsman found service failure by Norwich City Council in its handling of the change of the property's energy supplier, because it did not follow its procedure when the tenancy ended or when the resident signed a…

The Ombudsman found no maladministration in the landlord's refusal to provide temporary accommodation during damp and mould repairs, as the disruption was not excessive or dangerous and the decision was in line with its…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: repairs and the resident’s reports of damage to the oven following a leak the associated…

The Ombudsman found no maladministration in the landlord's handling of the resident's requests for repairs, as the landlord acted reasonably in clarifying resident responsibilities, completing the wet room upgrade…

The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB, including delays creating an ASB case, failure to complete risk assessments and action plans, and failure to attend a…

Service failure found in the landlord's handling of communal heating and hot water repairs, where avoidable delays prolonged the resident's lack of full use of the amenity and compensation offered was not proportionate.…

The Ombudsman found no maladministration, severe maladministration, mediation settlement, maladministration in the landlord’s handling of Finding No maladministration Under the Complaint Handling Code (the Code),…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to replace the front door. We have also assessed the…

The Ombudsman found maladministration, service failure, severe maladministration, outside jurisdiction in the landlord’s handling of the landlord’s handling of the resident’s: Reports of leaks, damp and mould. Rehousing…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: Delays to it starting major repair works to the block of flats she…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of remedial works following a leak. Response to the resident’s reports of damage to personal belongings..

The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s response to the resident's reports of noise and anti-social behaviour (ASB)..

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould. The resident’s reports of damage to possessions..

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak at her property. Request for compensation due to damage caused by…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Issues with the gas meter at the resident’s property which resulted in no heating and hot water. The associated complaint..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The repairs to the kitchen waste pipe. The associated complaint..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) in the form of noise nuisance. The resident’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s front door and adjacent wall.. Total compensation ordered: £450.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs following a leak from the wet room.. Total compensation ordered: £500.

The Ombudsman found maladministration, mediation settlement, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: Damp and mould reports. The resident’s complaint..

The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB, because it failed to provide clear information on housing options and did not respond to the resident's request for…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour in relation to noise nuisance.. Total compensation ordered: £150.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s: Reports of leaks, damp and mould at the property. Concerns…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: A roof leak at the resident’s property. The associated complaint.. Total compensation ordered: £250.

The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of : The landlord’s response to a lack of water supply in the property. The landlord’s handling of repairs in…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s complaint..

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : the resident’s concerns about the impact on her health of the landlord’s handling of issues. the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: repairing the cracks in the balcony, subsequent repairs to address the damp and mould.. Total compensation ordered: £1000.

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202232323 Norwich City Council 30 August 2024 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord's: Response to requests for repairs to the kitchen window. Response to reports of issues with the intercom…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to facia boards and guttering including its lack of communication regarding repairs. The…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Reports of damp and mould. The associated complaint.. Total compensation ordered: £100.

The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.. Total compensation ordered:…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damp and mould in her property. Complaint handling.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and request for repairs following a leak. The landlord’s handling of the resident’s…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated complaint.. Total…

The Ombudsman found service failure in the landlord’s handling of The resident's complaint is about the landlord's handling of reports of anti-social behaviour from a neighbour.. Total compensation ordered: £250.

The Ombudsman found service failure, maladministration in the landlord’s handling of ; The landlord’s handling of repairs to the guttering. The landlord’s complaint handling.. Total compensation ordered: £300.

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the report of damp and mould in the property. The landlord’s communication with the resident in relation to the damp and…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The leaseholder’s reports of damp at the property. The leaseholder’s complaint..

The Ombudsman found mediation settlement, service failure in the landlord’s handling of This complaint is about: a. the landlord’s response to the resident’s reports of noise nuisance; b. the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of service charges for sheltered housing support and alarm costs.

The Ombudsman found maladministration in the landlord’s handling of The leaseholder complained about the following issues: That the landlord did not provide information explaining that the property had no television…