Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Notting Hill Home Ownership Limited's maladministration rate (67%) is broadly in line with the average for comparable landlords (67%) across published Ombudsman determinations.
201907483 For-profit provider
The Ombudsman found maladministration for the landlord's 12+ month delay in appointing an independent surveyor to assess communal defects, service failure for the delay in providing an action plan for defects,…
202004800 Housing association
The Ombudsman found no maladministration by Notting Hill Home Ownership Limited in its handling of the resident's outstanding arrears. The landlord explained the arrears, provided statements, offered support, and acted…
202004931 Housing association
The Ombudsman found service failure in the landlord's response to a January 2020 water outage (water not restored within 24 hours, no compensation offered under policy) and in its handling of cyclical redecoration works…
202001071 Housing association
The Ombudsman found that the landlord made reasonable redress for a two-week delay in providing a leasehold management pack, and that there was no maladministration in its communication with leaseholders about Advice…
202001957 Housing association
The Ombudsman found maladministration by Notting Hill Home Ownership Limited for failing to engage with the resident about a leak from his roof over a prolonged period (January 2019 to February 2021) and for its poor,…
202002842 Housing association
The Ombudsman found that the landlord's offer of £2,600 compensation and apology for delays in addressing latent structural defects over more than five years constituted reasonable redress. However, the landlord was…
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