Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 32 published decisions.
Nottingham City Council's maladministration rate (63%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202416294 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a fire at the property and the associated repairs, due to significant failures in record keeping, staff oversight and communication, and a failure to…
202526041 Local authority / ALMO / TMO
The landlord's handling of the resident's earlier reports of damp and mould in her wet room amounted to a service failure because it could not demonstrate it responded appropriately and its record keeping had gaps,…
202322833 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of repairs to the resident's internal doors or in its handling of the complaint. The landlord was entitled to decline a door replacement where the…
202343452 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of rats, and no maladministration in its handling of the associated complaint. The landlord responded promptly, arranged…
202404408 Local authority / ALMO / TMO
Maladministration was found in the landlord's handling of reports of water under the property, where it delayed inspections, communicated poorly, and left the resident manually activating a pump daily for over 18 months…
202307832 Local authority / ALMO / TMO
Service failure was found in the landlord's handling of reports of antisocial behaviour due to a lack of communication about the resident's mediation request and noise recording equipment installation, and a delay in…
202322483 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to concerns about the kitchen condition, a request regarding repair appointment times, concerns about staff conduct, or its complaint handling. The…
202504955 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's report of a missed survey appointment (it apologised but offered no redress for the distress caused) and service failure in its complaint…
202420013 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of a foul odour in the property, in its record keeping, and in its handling of the associated complaint. The landlord failed to…
202431372 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of leaks into the property and associated repairs. The landlord took over 18 months to fix the leak, exceeded all its repairs…
202314213 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould (poor communication, delays beyond its service standards, and inadequate records), maladministration in its…
202323633 Local authority / ALMO / TMO
The complaint concerned the landlord's response to the resident's repair requests, including remedial works to a hole behind the toilet, damp bathroom floor and overdue loft insulation. The Ombudsman found the landlord…
202234937 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of leaks, including delays in attending, an inappropriate stage 1 complaint response that lacked detail, failures to progress…
202318519 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the roof water ingress repair, which was completed within its policy timescales. It found maladministration in the landlord's handling of the…
202306942 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's reports of subsidence: it carried out proper investigations, arranged an independent structural survey, and reasonably relied on the…
202328988 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the upkeep of the communal area of the resident's property, having taken some remedial actions but failing to address all issues raised or adequately…
202318700 Local authority / ALMO / TMO
The Ombudsman found the landlord offered reasonable redress for its handling of the resident's reports of a leak from the bathroom ceiling: it attended within 4 hours, treated the emergency by disconnecting the…
202211762 Local authority / ALMO / TMO
The landlord failed to follow its ASB policy when handling the resident's reports of antisocial behaviour in August 2022, including not acknowledging reports, opening a case, or completing a risk assessment. At stage 2…
202312523 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports about her neighbour's garden and pests, and in its handling of her reports about the position of her toilet. It found the landlord…
202316983 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of internal door repairs. Poor workmanship was accepted, appointments were not evidenced as agreed in advance or reminded by text as its policy required,…
202315009 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's request for concrete in the garden to be re-laid. The tenancy agreement placed responsibility for garden maintenance on the resident,…
202312316 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of repairs (it accepted repair and communication failings but failed to offer redress) and in its handling of the associated…
202227250 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of major works that took nearly 3 years and left the property unusable for over 17 months, and maladministration in its communication about a…
202228281 Local authority / ALMO / TMO
The Ombudsman found service failure in poor-quality kitchen and flooring workmanship, and maladministration in the landlord's contractor conduct/appointments and its failure to arrange adequate temporary toilet, shower…
202318633 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports about staff conduct or the reported repairs and condition of the property when let. The complaint about the resident's…
202213831 Local authority / ALMO / TMO
The Ombudsman found maladministration by Nottingham City Council for failing to maintain adequate records about the resident's concerns regarding retrofit improvement works, and for failing to address the resident's…
202007047 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of noise reports (initial delay and poor communication, though later action was proportionate), and maladministration in handling toilet repairs (over 12…
202128547 Housing association
Service failure was found in the landlord's handling of reports of damp and mould, where repeated unsuccessful inspection attempts over more than 12 months were not met with a more proactive alternative approach.…
202212363 Local authority / ALMO / TMO
The Ombudsman found maladministration by Nottingham City Council in its response to a leak (3.5-year delay with only temporary boarding), its complaint handling (failure to respond to enquiries and inadequate stage two…
202123418 Local authority / ALMO / TMO
The landlord initially withheld a £100 responsible tenant reward from the resident due to alleged missed gas safety appointments, but after the Ombudsman accepted the complaint it reviewed its records, acknowledged its…
202101446 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Nottingham City Council in its response to the resident's reports of antisocial behaviour from a private neighbour, nor in its decision not to compensate the resident for the…
202005867 Local authority / ALMO / TMO
The Ombudsman found that the landlord offered reasonable redress for its handling of a water leak that left the resident without hot water and heating for four days. The landlord attended promptly, made reasonable…
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