Nottingham City Council

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of The landlord responded to the resident’s complaint in line with its policies and our…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of Our decision (determination) We have found: No maladministration in the landlord’s handling of the repairs to the doors. No…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of The landlords handling of the resident’s reports of rats. The landlords handling of the associated complaint. Our decision…

Maladministration was found in the landlord's handling of reports of water under the property, where it delayed inspections, communicated poorly, and left the resident manually activating a pump daily for over 18 months…

Service failure was found in the landlord's handling of reports of antisocial behaviour due to a lack of communication about the resident's mediation request and noise recording equipment installation, and a delay in…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s response to: Concerns about the kitchen condition. A request about repair appointment times. Concerns about staff…

The Ombudsman found service failure, severe maladministration, maladministration, mediation settlement in the landlord’s handling of Our decision (determination) We have found: There was service failure in the…

The Ombudsman found maladministration in the landlord’s handling of The resident has complained about: The landlord’s response to their reports of a foul odour in the property. We have also investigated: The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks into the property and associated repairs..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: the resident’s reports of damp and mould in the kitchen as the result of a leak. repairs to the living…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s repair requests..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks.. Total compensation ordered: £250.

The Ombudsman found no maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: Repairs to the resident’s roof. Repairs to the resident’s flooring. The…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of subsidence in his property. The resident’s request that it remove a tree that was next to his…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the upkeep of the communal area of the resident’s property.. Total compensation ordered: £500.

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of a leak. Handling of the formal complaint..

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about:. Total compensation ordered: £250.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of internal door repairs.. Total compensation ordered: £200.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for concrete in the garden to be re-laid..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of repairs; reports of damp and mould; associated complaint..

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Major works to the communal parts of the building. Its potential purchase of the resident’s…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord's handling of: Installation of kitchen units. Installation of flooring in the kitchen. The conduct of its contractors and…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request to be re-housed. concerns about staff conduct . reported repairs and the condition of the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns relating to the retrofit improvement to his property; and The associated complaint.. Total…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of noise from the upstairs property. The resident’s reports of repairs to his…

Service failure was found in the landlord's handling of reports of damp and mould, where repeated unsuccessful inspection attempts over more than 12 months were not met with a more proactive alternative approach.…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about: The landlord’s response to a leak at the property. The landlord’s handling of the resident’s complaint. The landlord’s record…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s decision to withhold a “responsible tenant reward” from the resident..

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s decision not to compensate the resident for the…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s report of the loss of hot wate r and heating following a water leak…