Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
Nottingham City Homes's maladministration rate (75%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202316662
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of repairs to the resident’s property including repairing kitchen floor tiles, installing an extractor fan in…
202307947
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request to carry out fencing works. The Ombudsman has also considered the landlord’s complaint handling.. Total…
202230378
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of maggots in the property, including the associated electrical work and request…
202121932
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s: Decision to allocate a single point of contact to the resident (SPOC). Investigation in to staff conduct.…
202228693
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of damage to her kitchen cupboards..
202318636
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request to be re-housed. Concerns about staff conduct . Reported repairs and the condition of the…
202113877
The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202113877 Nottingham City Homes 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and…
202117035
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s roof and her reports of damp and mould.. Total compensation ordered: £400.
202016325
The Ombudsman found service failure in the landlord’s handling of the level of compensation offered by the landlord regarding acknowledged service failures relating to communal fence repairs. The landlord’s complaints…
201911262
The Ombudsman found maladministration in the landlord’s handling of The resident complained about the landlord’s decision to not pay them a Responsible Tenant Award in 2019..
202013041
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s transfer application..
202016013
The Ombudsman found reasonable redress in the landlord’s handling of REPORT COMPLAINT 202016013 Nottingham City Homes 26 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining…
202012436
The Ombudsman found mediation settlement, reasonable redress in the landlord’s handling of the landlord’s decision to withhold a Responsible Tenant Award.
201916141
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord's handling of repairs to the resident's property, the resident's requests for compensation and the landlord's handling of…
202010127
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handing of the resident’s rehousing application..
202000592
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports about: Leaks at the property; Her insurance claim for damaged possessions;…
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