Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
Nottingham City Homes's maladministration rate (56%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202316662 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs to the resident's property, including lifting kitchen floor tiles, installing a kitchen extractor fan, repairing a wet room leak into the…
202307947 Local authority / ALMO / TMO
The landlord failed to action fencing works identified at the void stage due to internal miscommunication and wrongly cited the tenancy agreement to decline works, instead of assessing its response against its new home…
202230378 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a maggot infestation, associated electrical faults and decant request, and service failure in its complaint handling, but the landlord's £4,000…
202121932 Housing association
The Ombudsman found no maladministration in the landlord's decision to appoint a single point of contact or its investigation into staff conduct. However, maladministration was found regarding the landlord's handling of…
202228693 Local authority / ALMO / TMO
The Ombudsman found the landlord's apology, acknowledgement of communication failures, and offer to replace all kitchen cupboard frontages to match amounted to reasonable redress for delays in repairing kitchen…
202318636 Local authority / ALMO / TMO
The Ombudsman found the resident's request to be re-housed was outside jurisdiction (allocations fall to the LGSCO), found no maladministration in the landlord's handling of staff conduct concerns or of reported repairs…
202113877 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of damp and mould reports, due to significant delays (six months for plasterwork, over eight months for an extractor fan), missed appointments, and…
202117035 Local authority / ALMO / TMO
The landlord was found to have maladministration for significant delays in completing roof repairs and addressing damp and mould issues, taking over nine months from the initial report to complete roof works, failing to…
202016325 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to reports about a damaged communal fence, which took nearly a year to resolve, and in its complaints handling, which lacked clarity and failed to address…
201911262 Local authority / ALMO / TMO
The resident complained about the landlord's refusal to pay a Responsible Tenant Award (£100 rent credit) due to missed electrical appointments. Following Ombudsman intervention, the landlord acknowledged the resident's…
202013041 Local authority / ALMO / TMO
The Ombudsman determined that the complaint about the landlord's handling of the resident's transfer application was outside its jurisdiction, as it concerns housing allocations under a choice-based letting scheme which…
202016013 Local authority / ALMO / TMO
The Ombudsman found that the landlord offered reasonable redress for delays in roof repairs (16-month delay due to a closed case, and further delay in temporary works) and for a delayed damp/mould inspection. The…
202012436 Local authority / ALMO / TMO
The landlord withheld a £100 Responsible Tenant Award from the resident due to alleged missed appointments. Following the Ombudsman's early resolution process, the landlord reviewed the case and awarded the £100, which…
201916141 Local authority / ALMO / TMO
The Ombudsman found maladministration by Nottingham City Homes for delays in completing outstanding repairs after major works, poor handling of the resident's compensation claim, and failing to advise the resident how…
202010127 Local authority / ALMO / TMO
The Housing Ombudsman determined the complaint about the landlord's handling of the resident's rehousing application was outside its jurisdiction, as the assessment was carried out on behalf of the Local Authority under…
202000592 Local authority / ALMO / TMO
The Ombudsman found that the landlord offered reasonable redress for delays in completing repairs following two leaks (taking over 7 weeks to fix the cause and 21 weeks for remedial works), with a £500 compensation…
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