£100
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s mutual exchange application. The landlord’s handling of the associated complaint..…
Housing association
Nottingham City Homes Registered Provider Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 21 published decisions.
- No maladministration 9
- Reasonable redress 1
- Service failure 12
- Maladministration 9
- Severe maladministration 1
Nottingham City Homes Registered Provider Limited's maladministration rate (86%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (21)
All landlords £100
The Ombudsman found service failure in the landlord’s handling of The complaint concerns: How the landlord handled the resident’s reports of draughts in the property. The associated formal complaint into this matter..…
£500
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of noise nuisance. The resident’s request to be rehoused.. Total compensation ordered: £500.
£950
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of damp and mould within the property. The associated complaint.. Total compensation ordered: £950.
Maladministration Service failure damp and mould complaint handling delay repairs delay window repair
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202209952 Nottingham City Homes Registered Provider Limited 20 April 2023 Our approach The Housing Ombudsman’s approach to…
£300
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202118061 Nottingham City Homes 28 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining…
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint is regarding the landlord’s handling of the resident’s request for a rehousing priority..
£100
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s concerns about the condition of the patio doors when the resident moved into the property and the amount of…
£350
The Ombudsman found maladministration, no maladministration in the landlord’s handling of This complaint is about: The landlord’s handling of repair work to the communal front door. The landlord’s handling of repair…
Maladministration No maladministration repairs delay record keeping communication failure door repair
£350
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a water leak through his ceiling.. Total compensation ordered: £350.
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about the energy efficiency of the property and her request for insulation..
£100
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of repairs to the resident’s window. The landlord’s handling of the associated complaint.. Total compensation ordered: £100.
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of lift breakdowns..
£650
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of the front (fire) door replacement. The landlord’s handling of the resident’s concerns raised about…
£250
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s roof tiles. The associated complaint.. Total compensation ordered: £250.
£2,120
The Ombudsman found service failure, maladministration, severe maladministration, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s concerns about the condition of the…
Service failure Maladministration Severe maladministration No maladministration leak water ingress complaint handling delay repairs delay window repair
£200
The Ombudsman found service failure in the landlord’s handling of The complaint concerns: The landlord’s handling of communal roof repairs and pests. The landlord’s response to the resident’s complaint about its…
£250
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of uneven flooring at the property. The landlord’s handling of adaptations to…
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of water ingress, damp and mould in the property..
Service failure No maladministration damp and mould leak water ingress complaint handling delay window repair
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord's handling of the resident's reports of a reoccurring leak from the property above..
£200
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of This complaint is about the landlord’s Response to the resident’s concerns about the condition of the property…
Maladministration Service failure Reasonable redress leak water ingress complaint handling delay repairs delay window repair
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