Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 32 published decisions.
Nottingham Community Housing Association Limited's maladministration rate (75%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202329028 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to communal car park gates, which repeatedly broke down over a 3-year period causing security concerns, and in its handling of the associated…
202345805 Housing association
Maladministration was found in the landlord's handling of repairs following a flooded bathroom and the associated recharges, as it failed to follow its recharge policy, delayed repairs, and provided conflicting…
202400921 Housing association
The Ombudsman found reasonable redress by the landlord in its handling of the resident's reports of anti-social behaviour, as it acknowledged failings, apologised, and set out an action plan going forward. It found no…
202331741 Housing association
The complaint concerned the landlord's response to the resident's reports of defects at her property, in particular repairs to the staircase. The Ombudsman found no maladministration in the landlord's response, as it…
202423297 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's complaints about damaged living room flooring following a property flood, but found service failure in its handling of reports of…
202116575 Housing association
The Ombudsman found the complaint about disabled adaptations was outside its jurisdiction (falling under the Local Government and Social Care Ombudsman). It found maladministration in the landlord's handling of ASB…
202432146 Housing association
The landlord's handling of damp and mould took 299 days and fell far outside its policies, but its offer of £530 in compensation was found to constitute reasonable redress. However, the landlord failed to adequately…
202235018 Housing association
The Ombudsman found severe maladministration in the landlord's handling of reported damp and mould (including failure to investigate contributing factors, dismissing the resident's lifestyle, failing to recognise…
202320614 Housing association
The complaint concerned the landlord's handling of repairs to the resident's front door (electronic entry system and intercom) over roughly two years. Following the Ombudsman's intervention, the landlord offered £600…
202305487 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs, including delays in inspecting, delayed bathroom and balcony repairs, failed call-backs and short-notice access demands, and found service…
202327491 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's concerns that her hallway was too narrow — its inspections were inadequate, it failed to communicate or act for over three weeks after…
202234699 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs following a burst pipe, due to considerable delays in scheduling and completing works that left the resident in a damp property for around four…
202321189 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of antisocial behaviour (ASB) and noise, because it did not go far enough in applying its 'customers with vulnerabilities' policy…
202315244 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's report of a fault with the communal lighting in her block: there was an unreasonable delay in repairing it, and the landlord failed to…
202306377 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's concerns about asbestos and about the upgrade of her kitchen and bathroom, service failure in its response to her concerns about access…
202313300 Housing association
The Ombudsman found an offer of reasonable address in the landlord's handling of the resident's concerns about the maintenance of communal areas, and service failure in its response to concerns about service charges for…
202310444 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of a roof leak, with avoidable delays (261 days from initial report to the start of works, far exceeding its 60-day roof repairs…
202312775 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp. There were excessive and unexplained delays of around 15 months before the repairs were completed, with failings in…
202234216 Housing association
The Ombudsman found maladministration by the landlord in the time taken to address ventilation and airflow issues: it agreed a ventilation system in December 2022 but failed to carry it through, failed to update the…
202221893 Housing association
The Ombudsman found no maladministration in the landlord's response to reports of a leak, as it attended promptly and took proportionate action to trace and resolve two separate leaks caused by the neighbouring…
202210335 Housing association
The landlord unreasonably delayed repairing the resident's lost Sky TV signal for over 4 months due to contractor issues and poor chasing. The Ombudsman found reasonable redress for the repairs (as the landlord offered…
202125527 Housing association
The Ombudsman found maladministration in the landlord's handling of a bathroom leak and extractor fan repair, which took at least 10 months with unreasonable delays, poor record-keeping, and inadequate communication.…
202122912 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's reports of noise disturbance and anti-social behaviour. The landlord investigated appropriately, communicated its evidence…
202121658 Housing association
The landlord was found to have service failure for taking five months to resolve wheelchair access issues to the resident's front door threshold, including a missed appointment and conflicting advice about an…
202011796 Housing association
The Ombudsman found service failure in the landlord's response to the resident's complaint about anti-social behaviour, as it failed to register the complaint when asked to do so by the Ombudsman. No maladministration…
202125023 Housing association
The Ombudsman determined that the complaint about the landlord's response to allegations leading to discharge of temporary accommodation duty, and associated anti-social behaviour, is outside its jurisdiction under…
202016531 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of anti-social behaviour concerning neighbour's children playing. The landlord acted in line with its ASB policy, took…
202009349 Housing association
The Ombudsman determined the complaint was outside its jurisdiction because the resident did not bring the complaint to the landlord or escalate it within 6 months of the matter arising, as required by paragraph 39(e)…
202005518 Housing association
The landlord was found to have service failure for sending an operative to the resident's property despite a prior agreement that he would not attend, due to an administrative error. The Ombudsman ordered £50…
201905934 Housing association
The Ombudsman found no maladministration in the landlord's response to reports of door banging noise, as it investigated and arranged for the developer to adjust doors. However, there was service failure in the…
202014644 Housing association
The Ombudsman found that the landlord's decision to relocate communal bins outside the resident's property due to fire-safety concerns was reasonable, and its apology and explanation in the final-stage response…
202014309 Housing association
The Ombudsman found service failure by Nottingham Community Housing Association for a three-week delay in replacing windows and failing to promptly act on ventilation specialist recommendations regarding condensation,…
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