Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 32 published decisions.
Nottingham Community Housing Association Limited's maladministration rate (88%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202329028 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to communal car park gates, which repeatedly broke down over a 3-year period causing security concerns, and in its handling of the associated…
202345805 Housing association
Maladministration was found in the landlord's handling of repairs following a flooded bathroom and the associated recharges, as it failed to follow its recharge policy, delayed repairs, and provided conflicting…
202400921 Housing association
The Ombudsman found reasonable redress by the landlord in its handling of the resident's reports of anti-social behaviour, as it acknowledged failings, apologised, and set out an action plan going forward. It found no…
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of defects at her property, in particular repairs to the staircase..
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Complaints regarding damaged living room flooring following a property flood. Reports of…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: the resident’s report of repairs to disabled adaptations in the property. the resident’s reports of…
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of damp and mould in the property. The landlord’s consideration of the…
The Ombudsman found severe maladministration, maladministration, no maladministration in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s front door..
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs. We have also investigated the landlord’s complaint handling.. Total compensation ordered: £752.
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about her hallway being narrow. The landlord’s handling of the resident’s…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs following a burst pipe. The resident’s application for compensation.. Total compensation ordered: £920.
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and noise. Request for a transfer and concerns…
The Ombudsman found maladministration in the landlord’s handling of : An increase in the resident’s service charge. The landlord’s response to the resident’s report of a fault with the communal lighting in her block..…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about: Asbestos. The upgrade of her kitchen and bathroom. Access to her consumer…
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about: The maintenance of communal areas. Service charges for CCTV, emergency lighting, and communal…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a roof leak. Associated formal complaint.. Total compensation ordered: £350.
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp in the property.. Total compensation ordered: £1335.
The Ombudsman found maladministration in the landlord’s handling of the time taken by the landlord to address issues with ventilation and airflow.. Total compensation ordered: £400.
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a leak..
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of issues with his Sky TV signal. The Ombudsman has also considered the landlord’s communication..…
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a leak and repairs to the bathroom extractor fan. The resident’s queries…
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of noise disturbance and…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of access issues to her home, and of her subsequent complaint.. Total compensation…
The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s complaints about: anti-social behaviour (ASB) repairs to the…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: Allegations made about him that led to the discharge of duty to provide temporary…
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB)..
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of concerns the resident raised about the style of bath installed during a bathroom upgrade..
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: An operative attending the resident’s property without authorisation. The…
The Ombudsman found no maladministration, service failure in the landlord’s handling of The resident has complained about: The landlord’s response to their reports about noise from doors in the building. The landlord’…
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Decision to relocate the communal bins for the building to directly outside the resident’s property. Associated complaint handling..…
The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202014309 Nottingham Community Housing Association Limited 18 May 2021 Our Approach The Housing Ombudsman’s…
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