Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 20 published decisions.
NSAH (Alliance Homes) Limited's maladministration rate (80%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202502434 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of damp and mould, as it completed repairs and surveys and the final inspection found the property dry and in good condition.…
202346133 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's report about the safety and quality of its patio works, due to repeated failures to respond to the resident's concerns over about 9…
202507997 Housing association
Maladministration was found in the landlord's handling of flood damage at the property and its level of compensation, where repairs took approximately 6 months and no compensation was considered despite its own policy.…
202402870 Housing association
The Ombudsman found maladministration in the landlord's handling of damp on the gable end of the resident's property, due to a significant delay of over 18 months in completing repairs and failure to identify the…
202412694 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of repairs, its handling of the reported rat's nest, its record keeping and its complaint handling. It ordered a written apology…
202441461 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's damp and mould reports (failure to act with urgency between January and September 2024, poor record keeping and communication), no…
202444126 Housing association
The complaint concerned the landlord's handling of repairs to the resident's rear patio doors and its handling of the complaint. The Ombudsman found the landlord made a reasonable offer of redress (a £500 offer,…
202412323 Housing association
The complaint concerned the landlord's handling of the resident's concerns that it did not properly secure her home after an accidental house fire, plus its complaint handling. The Ombudsman found the landlord's prior…
202322929 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's rehousing request, reasonable adjustment request, and request to cover property move costs, and found the landlord offered reasonable…
202327342 Housing association
The Ombudsman found no maladministration in the landlord's handling of reports about the resident's boiler: it apologised for the out-of-hours delay, considered the request to relocate the boiler and made a fair,…
202213614 Housing association
The Ombudsman found maladministration for the landlord's handling of reports of maggots/flies in communal areas and cracks in the gable end, service failure for its response to enquiries about the heating charge and…
202225541 Housing association
The Ombudsman found service failure in the landlord's handling of a defective hot tap and the compensation it offered, ordering £150; there was no maladministration in the complaint handling.
202224581 Housing association
The Ombudsman found maladministration in the landlord's handling of a transfer request and its knowledge and information management, and service failure in adaptations, repairs and complaint handling, with the SAR…
202228891 Housing association
The Ombudsman found service failure in the landlord's handling of a roof repair request, as record keeping gaps obscured the chronology of the (otherwise reasonably prioritised and timely) roof replacement, ordering £75…
202214812 Housing association
The landlord responded promptly to a boiler breakdown and provided temporary heating, but miscalculated the compensation owed to the resident for the energy costs of using the heaters. The Ombudsman found service…
202214183 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's requests for repairs and adaptations to the outhouse shed and toilet. The landlord acted within its policies, the property met the…
201811350 Housing association
The Ombudsman found no maladministration across all complaint heads. The landlord responded promptly to most repair issues, offered appropriate support for anti-social behaviour and the resident's request to move, and…
202118648 Housing association
The Ombudsman found no maladministration by the landlord in its response to the resident's report that its contractor caused scratches to his vehicle. The landlord investigated appropriately by speaking to contractors,…
202108062 Housing association
The landlord was found to have maladministration for failing to adequately respond to a resident's reports about a pigeon infestation and mess at the property. While the tenancy agreement was silent on pest control, the…
202109051 Housing association
The Ombudsman found no maladministration by the landlord in declining the resident's request to replace the garden fence with a higher wooden fence. The landlord had inspected the fence, found it in good repair, offered…
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