Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
Nsah Alliance Homes Limited's maladministration rate (88%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202412694 Housing association
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of repair including: The kitchen flooring. Door replacements. A leak…
202441461 Local authority / ALMO / TMO
The Ombudsman found maladministration, no maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. The resident’s…
202444126 Housing association
The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s: handling of repairs to the property’s rear patio doors. handling of the complaint. Our…
202412323
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns that it did not properly secure her home following a house fire. We have also looked at the landlord’s…
202322929
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Request for it to rehouse him. Request for a reasonable adjustment. Request for it to…
202327342
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of issues with his boiler. Associated formal complaint..
202213614
The Ombudsman found service failure, maladministration in the landlord’s handling of : The level of the communal and personal heating service charges. The landlord’s response to the resident’s enquiries about the…
202225541
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s report of a defective hot tap in the bathroom and the amount of compensation it offered…
202224581
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s Subject Access Request. The resident’s request for adaptations to his existing property.…
202228891
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s request for roof repairs.. Total compensation ordered: £75.
202214812
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request for compensation following a boiler breakdown.. Total compensation ordered: £165.
202214183
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for repairs and adaptations to the outhouse shed and toilet..
201811350
The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident’s complaint was about: The landlord’s response to the handling of the resident’s reports of: Repair issues, including…
202118648
The Ombudsman found no maladministration in the landlord’s handling of The landlord’s response to the resident’s report that its contractor caused scratches to his vehicle..
202108062
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to a reported pigeon infestation and the mess this causes at the resident’s property..
202109051
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of The complaint concerns the landlord’s decision to decline the resident’s request to replace the garden fence..
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