NSAH (Alliance Homes) Limited

The Ombudsman found no maladministration in the landlord's handling of the resident's reports of damp and mould, as it completed repairs and surveys and the final inspection found the property dry and in good condition.…

The Ombudsman found maladministration in the landlord's handling of the resident's report about the safety and quality of its patio works, due to repeated failures to respond to the resident's concerns over about 9…

Maladministration was found in the landlord's handling of flood damage at the property and its level of compensation, where repairs took approximately 6 months and no compensation was considered despite its own policy.…

The Ombudsman found maladministration in the landlord's handling of damp on the gable end of the resident's property, due to a significant delay of over 18 months in completing repairs and failure to identify the…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of repair including: The kitchen flooring. Door replacements. A leak…

The Ombudsman found maladministration, no maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. The resident’s…

The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s: handling of repairs to the property’s rear patio doors. handling of the complaint. Our…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns that it did not properly secure her home following a house fire. We have also looked at the landlord’s…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Request for it to rehouse him. Request for a reasonable adjustment. Request for it to…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of issues with his boiler. Associated formal complaint..

The Ombudsman found service failure, maladministration in the landlord’s handling of : The level of the communal and personal heating service charges. The landlord’s response to the resident’s enquiries about the…

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s report of a defective hot tap in the bathroom and the amount of compensation it offered…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s Subject Access Request. The resident’s request for adaptations to his existing property.…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s request for roof repairs.. Total compensation ordered: £75.

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request for compensation following a boiler breakdown.. Total compensation ordered: £165.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for repairs and adaptations to the outhouse shed and toilet..

The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident’s complaint was about: The landlord’s response to the handling of the resident’s reports of: Repair issues, including…

The Ombudsman found no maladministration in the landlord’s handling of The landlord’s response to the resident’s report that its contractor caused scratches to his vehicle..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to a reported pigeon infestation and the mess this causes at the resident’s property..

The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of The complaint concerns the landlord’s decision to decline the resident’s request to replace the garden fence..