Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Nuneaton and Bedworth Borough Council's maladministration rate (67%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202121687 Local authority / ALMO / TMO
The Ombudsman found severe maladministration for the landlord's response to repairs, with significant delays in carrying out structural works recommended from 2018 onwards and the landlord wrongly blaming the Ombudsman…
201614786 Local authority / ALMO / TMO
The Ombudsman found severe maladministration for the landlord's significant delays in carrying out structural repairs and its failure to investigate reports of damp and mould from 2018 onwards. There was no…
202104867 Local authority / ALMO / TMO
The Ombudsman found maladministration by the landlord for failing to identify and complete void property repairs (plasterwork, pipework and flooring) before the resident moved in, causing delays and inconvenience, and…
202114352 Local authority / ALMO / TMO
The Ombudsman found no maladministration by the landlord in its handling of the resident's concerns about grounds maintenance. The landlord explained delays due to COVID-19, inspected the grass, issued improvement…
202011526 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to reports of water and vegetation ingress at the resident's garage following a refurbishment project, due to failure to follow up agreed actions and an…
202103294 Local authority / ALMO / TMO
The Ombudsman found no maladministration by the landlord in its decision not to replace the resident's kitchen. The landlord inspected the kitchen multiple times, found it satisfactory, identified only minor repairs,…
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