Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 12 published decisions.
Ocean Housing Limited's maladministration rate (83%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202511609 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould reports and associated repairs, and service failure in its handling of damage to personal possessions, the decant move, and the…
202440604 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould in the property.…
202339274 Housing association
The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of : How the landlord handled reports of damp and mould in the property. How the…
202451771
The Ombudsman found maladministration, mediation settlement, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: A hot water cylinder replacement. The resident’s reports of…
202332640
The Ombudsman found no maladministration in the landlord’s handling of : The landlord's decision to recharge the resident for work it carried out after she moved out of her home..
202307659
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of service charge increases..
202318909
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports concerning antisocial behaviour. Complaint handling.. Total compensation ordered: £500.
202220564
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about parking arrangements..
202112011
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports concerning anti-social behaviour, harassment, and threatening behaviour. Handling of a request for a…
202017440
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of : The landlord’s handling of repairs to the rear bathroom extension. The associated handling of the complaint..…
202015720
The Ombudsman found reasonable redress, service failure, no maladministration in the landlord’s handling of The complaint is regarding the landlord’s: Handling of repairs to the resident’s loft and chimney. Response to…
202001833
The Ombudsman found maladministration in the landlord’s handling of : the landlord’s handling of and response to the resident’s 2019 Right to Buy (RTB) application. Information provided by the landlord about the…
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