Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 12 published decisions.
Ocean Housing Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202511609 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould reports and associated repairs, and service failure in its handling of damage to personal possessions, the decant move, and the…
202440604 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould (missed inspection timescales, lost survey data, delayed remediation and no compensation) and service failure in its handling…
202339274 Housing association
The Ombudsman found the landlord provided reasonable redress for its handling of damp and mould (it accepted it failed to complete works within its repair policy timescales and offered £500 compensation and a permanent…
202451771 Housing association
The Ombudsman found reasonable redress in the landlord's handling of a hot water cylinder replacement (9 days without hot water), reports of obstructions in the communal area (including a delayed bush cut), and its…
202332640 Housing association
The complaint concerned the landlord's decision to recharge the resident for work carried out after she moved out of her secure tenancy. The Ombudsman found no maladministration: the landlord advised the resident she…
202307659 Housing association
The complaint concerned the landlord's handling of service charge increases and management charges for a leaseholder. The Ombudsman determined the complaint was not within its jurisdiction, as service charge levels and…
202318909 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's antisocial behaviour reports (delays in responding, failing to update on a change of legal direction, and delay in addressing concerns…
202220564 Housing association
The Ombudsman found no maladministration by the landlord regarding its response to the resident's concerns about parking arrangements. The landlord had no contractual obligation to provide parking, acted reasonably by…
202112011 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's ASB reports, handling of a management move request, and complaints handling. The landlord failed to take a person-centred approach,…
202017440 Housing association
The landlord took approximately three years to commence repairs to address external cracking to the rear bathroom extension. While some delays were unavoidable, the overall timeframe was unreasonable. The Ombudsman…
202015720 Housing association
The Ombudsman found service failure in the landlord's handling of repairs to the resident's loft and chimney due to an eight-month delay in removing a leaking chimney, though some delay was pandemic-related. No…
202001833 Housing association
The Ombudsman found that the landlord made a reasonable-redress determination. The landlord had incorrectly accepted the resident's first Right to Buy application in 2017, but when the resident applied again in 2019,…
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