Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 35 published decisions.
Octavia Housing's maladministration rate (86%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202435281 Housing association
The Ombudsman found reasonable redress in the landlord's handling of asbestos concerns, roof leaks/damp works and complaint handling, service failure in its handling of repairs, and no maladministration in its handling…
202533112 Housing association
The Ombudsman found reasonable redress for failures in the landlord's handling of ASB, damp and mould, a noise report and complaint handling, and no maladministration in its legal action for rent arrears and medical…
202323790 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's numerous reports of repairs over approximately 16 months, which involved delays, failures to respond to some reports, and a lack of an…
202400028 Housing association
The Ombudsman found maladministration in the landlord's handling of damp, mould and associated repairs, which left a bedroom unusable for a prolonged period, and ordered £2921.83 compensation. It found reasonable…
202526330 Housing association
The Ombudsman found reasonable redress in how the landlord secured the resident's property and managed access after a fire, and in its handling of the complaint. The landlord attended and resecured the property within…
202518189 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of noise…
202409875 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Requests for window repairs. Associated complaint. Our…
202417526 Housing association
The Ombudsman found service failure, no maladministration, maladministration, severe maladministration, mediation settlement, reasonable redress in the landlord’s handling of the landlord’s handling of: Fire safety…
202523976 Housing association
The Ombudsman found maladministration in the landlord's handling of window repairs due to unreasonable delays, missed appointments, poor record keeping and lack of communication, with the landlord failing to consider…
202512700 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of window repairs. We have also considered the landlord’s complaint handling. Our…
202441046 Local authority / ALMO / TMO
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak from above. We have also investigated the…
202502547 Housing association
The Ombudsman found maladministration for the landlord's handling of repairs, which took far too long (including mould treatment and shower repairs) with poor communication and no evidence of learning, and service…
202345630 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s: Handling of repairs to the: Windows. Bathroom. Response to reports of damp and mould. We…
202334918 Housing association
The complaint concerned the landlord's handling of repairs to the resident's bedroom walls and ceilings, which were delayed. The complaint was resolved with Ombudsman intervention: the landlord completed the works,…
202503838 Housing association
The Ombudsman found service failure, maladministration, severe maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould at the property.…
202405592
The Ombudsman found reasonable redress, maladministration, no maladministration in the landlord’s handling of The resident’s complaint is about: The landlord’s management of boiler repairs. The landlord’s management of…
202323466
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of heating issues at her property. The Ombudsman has also considered the landlord’s complaint…
202316527 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's intermittent water pressure repairs, which remained unresolved for approximately three years, and in its handling of the associated…
202423537
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Concerns that it offered an unsuitable property in 2022 when her tenancy began. Reports of…
202220210
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s: Request for preventative measures for future floods. Request to replace a damaged fridge-freezer. Reports of…
202333385
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to: The resident’s reports of a pest infestation. The associated complaint.. Total compensation ordered: £850.
202339687
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns over: The condition of his windows. Recurrent leaks and linked repairs. The presence of asbestos. The…
202306380
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports that the communal television box needed to be relocated. The blockages to the front external drain.…
202223509
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of noise from repair work at the neighbouring property, including the conduct of…
202128280
The Ombudsman found maladministration in the landlord’s handling of : the landlord’s handling of the resident’s request for a housing transfer. The landlord’s communication with the resident..
202108938
The Ombudsman found reasonable redress, no maladministration, maladministration in the landlord’s handling of : The landlord’s handling of leaks into the resident’s property from the flat above. The landlord’s handling…
202105707
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..
202006862
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s: transfer application and property offer. reports of mould and…
202000816
The Ombudsman found maladministration in the landlord’s handling of The resident is unhappy with the landlord’s response to their complaint regarding works on their property, damage to their garden, pest control and…
202005125
The Ombudsman found mediation settlement, maladministration, reasonable redress, service failure, no maladministration in the landlord’s handling of The resident complains about; a delayed repair to a window and the…
201913343
The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 201913343 Octavia Housing 14 April 2021 Our approach The Housing Ombudsman’s approach to investigating and…
202007247
The Ombudsman found mediation settlement, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of noise disturbance from a neighbouring property; The landlord’s response to…
201905017
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports and concerns about: Noise-related anti-social…
202001154
The Ombudsman found no maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202001154 Octavia Housing 21 January 2021 Our approach The Housing Ombudsman’s approach to investigating and…
202004061
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to the residents’ reports about: The landlord’s response to the resident’s request to repair the shower…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.