Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 35 published decisions.
Octavia Housing's maladministration rate (77%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202435281 Housing association
The Ombudsman found reasonable redress in the landlord's handling of asbestos concerns, roof leaks/damp works and complaint handling, service failure in its handling of repairs, and no maladministration in its handling…
202533112 Housing association
The Ombudsman found reasonable redress for failures in the landlord's handling of ASB, damp and mould, a noise report and complaint handling, and no maladministration in its legal action for rent arrears and medical…
202323790 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's numerous reports of repairs over approximately 16 months, which involved delays, failures to respond to some reports, and a lack of an…
202400028 Housing association
The Ombudsman found maladministration in the landlord's handling of damp, mould and associated repairs, which left a bedroom unusable for a prolonged period, and ordered £2921.83 compensation. It found reasonable…
202526330 Housing association
The Ombudsman found reasonable redress in how the landlord secured the resident's property and managed access after a fire, and in its handling of the complaint. The landlord attended and resecured the property within…
202518189 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of noise transfer, and reasonable redress in its handling of the complaint. It ordered an apology from a senior manager, an…
202409875 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, requests for window repairs, and the associated complaint. It ordered the landlord to apologise, pay £650…
202417526 Housing association
The Ombudsman found service failure in the landlord's handling of fire safety remedial works, maladministration in its handling of intercom repairs and of the associated complaint, and no maladministration in its…
202523976 Housing association
The Ombudsman found maladministration in the landlord's handling of window repairs due to unreasonable delays, missed appointments, poor record keeping and lack of communication, with the landlord failing to consider…
202512700 Housing association
The Ombudsman found maladministration in the landlord's handling of window repairs (poor oversight, communication and record keeping left the repairs unresolved over a year after the formal complaint) and…
202441046 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of a leak from above — a long-running leak causing damp and mould — as it failed to act on its contractor's advice about the…
202502547 Housing association
The Ombudsman found maladministration for the landlord's handling of repairs, which took far too long (including mould treatment and shower repairs) with poor communication and no evidence of learning, and service…
202345630 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the windows, its handling of repairs to the bathroom, its response to reports of damp and mould, and its complaint handling. It ordered the…
202334918 Housing association
The complaint concerned the landlord's handling of repairs to the resident's bedroom walls and ceilings, which were delayed. The complaint was resolved with Ombudsman intervention: the landlord completed the works,…
202503838 Housing association
The Ombudsman found service failure in the landlord's handling of reports of damp and mould (delay in assessing and remedying the problem, poor communication, and failure to consider a move to temporary accommodation),…
202405592 Housing association
The Ombudsman found maladministration in the landlord's management of a fair rent review and its response to reports of damp and mould, and no maladministration in its handling of nuisance from the adjacent nursery. It…
202323466 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of heating issues at her property and in its complaint handling. It ordered a written apology, completion of the radiator…
202316527 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's intermittent water pressure repairs, which remained unresolved for approximately three years, and in its handling of the associated…
202423537 Housing association
The Ombudsman found the complaint that the landlord offered an unsuitable property in 2022 outside jurisdiction (not raised within a reasonable period); reasonable redress for the landlord's handling of the resident's…
202220210 Housing association
The Ombudsman found no maladministration regarding flood prevention measures and rent reimbursement, but found service failure across multiple repair issues (fridge-freezer, ventilation, window locks, aerial, bathroom)…
202333385 Housing association
The Ombudsman found service failure in the landlord's response to the resident's reports of a pest infestation, ordering an apology and £850 compensation (£600 for the pest control failings and £250 for complaint…
202339687 Housing association
The Ombudsman found service failure in the landlord's response to the resident's concerns about the condition of his windows, recurrent leaks and linked repairs, the presence of asbestos, and its handling of his…
202306380 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports about relocating the communal TV box, the blockages to the front external drain, and the associated complaint. It failed to…
202223509 Housing association
The Ombudsman found maladministration in the landlord's response to noise from neighbouring repair works, including its contractors' conduct, and service failure in its complaint handling. It ordered £280 compensation…
202128280 Housing association
The Ombudsman determined that the complaint about the landlord's handling of a housing transfer request and its communication with the resident is outside its jurisdiction because the matters are the subject of ongoing…
202108938 Housing association
The Ombudsman found reasonable redress in the landlord's handling of leaks from the flat above (the landlord apologised, offered £750 compensation, and committed to repairs and investigation), no maladministration in…
202105707 Housing association
The Ombudsman found that the landlord made a reasonable offer of redress (£200 compensation) which satisfactorily resolves the complaint about its handling of the resident's reports of antisocial behaviour. The landlord…
202006862 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's transfer application and property offer, specifically regarding the financial assessment process and request for rent in advance, but no…
202000816 Housing association
The Ombudsman determined the complaint was outside its jurisdiction because the resident had not exhausted the landlord's complaints procedure for some issues, and the referral was made more than 12 months after the…
202005125 Housing association
The Ombudsman found that the landlord's offer of £289.73 plus £20 for a missed appointment was reasonable redress for a 46-week delay in repairing a window. There was service failure because the landlord did not raise…
201913343 Housing association
The Ombudsman found maladministration by Octavia Housing for its response to a gas leak caused by its contractor drilling through a gas pipe. The landlord failed to attend within 24 hours, took 21 days to repair the…
202007247 Housing association
The Ombudsman found service failure by Octavia Housing in its handling of the resident's reports of noise disturbance from a neighbouring property, as it failed to consider informal action, assist with evidence…
201905017 Housing association
The Ombudsman found no maladministration by Octavia Housing in its handling of the resident's reports of noise-related anti-social behaviour and alleged use of chemicals by a neighbour. The landlord responded promptly,…
202001154 Housing association
The Ombudsman found no maladministration in the landlord's handling of ASB reports, as it took appropriate and proportionate steps. However, there was service failure in the landlord's delayed installation of fixed CCTV…
202004061 Housing association
The Ombudsman found that the landlord made reasonable redress by offering £50 compensation for a failed shower rail repair and an operative's behaviour, having investigated appropriately and taken steps to prevent…
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