One Housing Group
202014551
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of The complaint relates to: The landlord’s handling of reports of a pest infestation.. Total compensation ordered: £1500.
Housing association
One Housing Group
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 10 published decisions.
- No maladministration 3
- Reasonable redress 2
- Service failure 6
- Maladministration 2
- Mediation / settlement 1
One Housing Group's maladministration rate (80%) is broadly in line with the average for housing association (80%) across published Ombudsman determinations.
Decisions (10)
All landlordsOne Housing Group
202214682
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: the resident’s request for adaptations to the doors in communal areas of her building. the associated…
Service failure Reasonable redress complaint handling delay service charge communication failure door repair
One Housing Group
202219246
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of leaks at the resident’s property. The landlord’s handling of the associated complaint.. Total compensation ordered: £100.
One Housing Group
202012573
The Ombudsman found no maladministration, service failure in the landlord’s handling of : the landlord’s decision not to remove a tree. The delay in the landlord’s response to the complaint.. Total compensation ordered:…
No maladministration Service failure complaint handling delay repairs delay garden maintenance fence repair
One Housing Group
202008176
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns: How the landlord responded to the resident’s concerns relating to pest control. The condition of communal…
Service failure No maladministration complaint handling delay window repair service charge pest control
One Housing Group
202006720
The Ombudsman found mediation settlement in the landlord’s handling of :.
One Housing Group
202001816
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to: A fire in the resident’s property The resident’s request for re-housing.
One Housing Group
202003763
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202003763 One Housing Group 14 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is…
One Housing Group
202006808
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202006808 One Housing Group 11 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is…
Maladministration
One Housing Group
201911422
The Ombudsman found service failure in the landlord’s handling of : the landlord’s handling of the resident’s request for a summary of the costs incurred in relation to the service charges for the period 2018 to 2019.…
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