Ongo Homes Limited

The Ombudsman found service failure in the landlord's response to the resident's request for repairs prior to purchasing the property, because it failed to investigate damp and mould with sufficient urgency given the…

The Ombudsman found service failure in the landlord's handling of repair requests, primarily because its internal communication around the presence of asbestos prevented a radiator installation from being completed on…

The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about parking and discrimination, as it acted in line with its policies and signposted to reasonable adjustment support.…

The landlord offered reasonable redress in its handling of repairs to the bedroom following the resident's reports of damp and mould, with delays beyond policy timescales acknowledged and £350 compensation offered.…

The Ombudsman found reasonable redress in the landlord's response to the resident's request for fences and garden clearance, noting the landlord's apology, reflection, £1,100 compensation offer, and commitment to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s communication to the resident about her being required to pay for a replacement door due to having installed a cat flap. Our decision…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s report of a toilet blockage in the property and their request for compensation. the…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: The condition of the property at the start of the tenancy…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports that her computer monitor was damaged by its contractors..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the landlord’s complaint handling.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of garden works..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour by her neighbour..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Requests for tree maintenance. Gate alteration requests. Associated complaint..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of reports of recurring issues with blocked drains. The Ombudsman has also investigated the landlord’s complaint handling..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The length of time it took the landlord to carry out boiler repairs. The landlord's response to the installation of a…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould The decant of the resident and level of compensation. The complaint..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the residents’ complaint about delays progressing their Right to Acquire application.. Total compensation ordered: £250.

The Ombudsman found maladministration in the landlord’s handling of the condition of the property at the start of the resident’s tenancy and how the subsequent repairs were handled by the landlord.. Total compensation…

The Ombudsman found reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of: The condition of the property when it was let. The resident’s report of repairs to the ceilings…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s response to: The resident’s reports of a faulty central heating system…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Decoration to the resident’s bathroom and dining room and a banister repair. The resident’s associated complaint.. Total…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request to remove the solar panels from the roof of his property.. Total compensation ordered: £150.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about the affordability of his heating system.. Total compensation ordered: £100.

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of ASB reports made against the resident..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request to keep a dog in the property..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of rat infestations at the property. The complaint is also about the handling of the…

The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of The complaint refers to: The landlord’s handling of the resident’s reports of a rodent…

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns the landlord’s responses to the resident’s reports of leaks from the building’s roof..