Onward Group Limited
202203912
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the resident’s windows.. Total compensation ordered: £200.
Landlord
Onward Group Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 3 published decisions.
- No maladministration 1
- Service failure 2
- Maladministration 1
Onward Group Limited's maladministration rate (100%) is higher than the average for comparable landlords (79%) across published Ombudsman determinations.
Decisions (3)
All landlordsOnward Group Limited
202113638
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs to the resident’s shower following a leak. The landlord’s handling of the associated complaint.. Total…
Onward Group Limited
202001260
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of repairs to the bathroom. The level of compensation offered by the landlord in…
Service failure No maladministration leak water ingress repairs delay lift failure communication failure
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