Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Onward Group Limited's maladministration rate (67%) is broadly in line with the average for comparable landlords (67%) across published Ombudsman determinations.
202203912 Housing association
The landlord was found to have service failure for its handling of window repairs, with delays spanning approximately 18 months, repeated failed appointments, and poor communication. The Ombudsman ordered an additional…
202113638 Housing association
The landlord offered reasonable redress for its handling of repairs to a shower following a leak, including a hotel decant and compensation. However, there was maladministration in its complaint handling for failing to…
202001260 Housing association
The Ombudsman found that the landlord offered reasonable redress for its handling of bathroom repairs (delays and missed appointments) by apologising, improving contractor communication, and offering £200 compensation.…
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