Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 204 published decisions.
Orbit Group Limited's maladministration rate (89%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202315779 Housing association
The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of issues with cracks, damp and mould in the…
202412985 Housing association
The Ombudsman found no maladministration, maladministration, severe maladministration in the landlord’s handling of The landlord’s: Handling of the costs of the fence repairs. Response to the resident’s request for…
202442428 Housing association
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of the resident’s: Reports of leaks. Associated formal…
202529898 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The landlord’s handling of the resident’s: Reports of damp and mould. Complaint. Our decision…
202441912 Housing association
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of how the landlord handled works to address damp and mould. We have also considered the landlord’s complaint handling. Our…
202340432 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s: a. Handling of the resident’s report of damp and mould. b. Complaint handling. Our…
202516303 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of damp and mould in the resident’s home reports of…
202405060 Housing association
The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of the resident’s report of a bathroom leak and associated…
202423319 Housing association
The Ombudsman found no maladministration, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns about the outcome of its review of alternative…
202408056 Housing association
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of The landlord’s handling of the resident’s request for it to install a radiator in the hallway. We have also…
202431910 Housing association
The Ombudsman found mediation settlement, service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a roof leak.…
202432267 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of works to her property, in…
202334619 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about being charged for service charges (specifically…
202341077 Housing association
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a temporary move. Our decision (determination) The complaint was resolved with our intervention. We have made a…
202329073 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. We have also investigated the…
202509095 Housing association
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) We have found: Service failure in the landlord’s handling…
202332065 Housing association
The Ombudsman found service failure, severe maladministration, reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a leak and damage to the property.…
202504217 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to reports of damp and mould. We have also investigated the landlord’s complaint…
202345648 Local authority / ALMO / TMO
The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of how the landlord responded to: Reports of antisocial behaviour (ASB). Requests for a…
202317747 Housing association
The Ombudsman found maladministration, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint. Our…
202343750 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould, and associated…
202501033
The Ombudsman found maladministration in the landlord’s handling of This complaint is about: The level and reasonableness of service charges and service charge increases, including a dispute about whether some charges…
202438192 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould. We have also considered the landlord’s complaint…
202413205 Housing association
The Ombudsman found maladministration, severe maladministration, mediation settlement in the landlord’s handling of The landlord’s handling of ASB reports concerning the resident. We have also investigated the…
202428247
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs, including: A leak from a wet room shower. External…
202443467
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould and related repairs. The resident’s complaint.. Total compensation ordered: £1375.
202347409
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord's handling of the resident’s reports about other residents placing bins in a position which restricted access to her…
202320553
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about the condition of the property when moving in. Reports of leaks, damp, and associated repairs…
202409476
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for repairs and improvements to be made to the communal washing area.. Total compensation ordered:…
202420907
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the communal washing machines.. Total compensation ordered: £150.
202442458
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of a request for an accessible external pathway. The Ombudsman is also considering the…
202324575
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of cold and request for insulation..
202442734
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour and racial harassment. The resident’s concerns about the…
202431727
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s: Handling of the resident’s concerns about a boiler issue. Response to the resident’s reports of damp and mould.…
202419704
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request for re-imbursement of rent and utilities following a temporary move..
202303362
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould..
202310281
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports that carpets and flooring were contaminated and the smelt of urine. The Ombudsman has also considered…
202427014
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling..
202233468
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of repairs to the air source heat pump system. The Ombudsman has also taken the decision to investigate the landlord’s handling…
202325918
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the property condition when it was let, in relation to:…
202438573
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) caused by a neighbour. Reports about overgrown bushes and required…
202328352
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: administration and explanation of the service charge account and the standard of service provided. response to concerns about parking…
202324589
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to: Repairs and replacement of windows. Kitchen repairs. Reports of concerns about contractor conduct.…
202322199
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of repairs to the resident’s toilet, including asbestos related works. The Ombudsman has also investigated how the landlord…
202322144
The Ombudsman found maladministration in the landlord’s handling of the landlord's response to the resident's reports of a latent defect, which caused a leak in the bathroom..
202315983
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Concerns raised about the condition of the property on let and the associated repairs. Concerns raised…
202315797
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of repairs. We have also considered the landlord’s complaint handling..
202324581
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Heating and hot water issues and a leaking pipe at the resident’s property. The associated complaint..…
202227400
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of works to the resident’s windows and door. The Ombudsman has also investigated the landlord’s complaints handling.. Total…
202330066
The Ombudsman found mediation settlement in the landlord’s handling of the landlord's handling of repairs to the resident’s property.. Total compensation ordered: £1250.
202422207
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the repairs to the drainage system..
202316043
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: handling of reports about drainage and sewage issues in the property. complaint handling.. Total compensation ordered: £2175.
202347131
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of works to the resident’s garden. The Ombudsman has also considered the landlord’s…
202413924
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Repairs and adaptations to the resident’s kitchen and bathroom. The replacement of a fire door. Communal maintenance.. Total…
202324602
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about a water bill. The Ombudsman has also considered the landlord’s complaint…
202322306
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: repairs to the roof and damp and mould. windows and front door repairs. the resident’s request for…
202411340
The Ombudsman found severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports about repairs needed to her home. The associated complaint.. Total…
202321905
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The repairs to the resident’s property. The resident’s complaint.. Total compensation ordered: £1386.
202313975
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs to the communal roof. Associated complaint.. Total compensation ordered: £585.
202335833
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: reports of damp and mould in the property and the associated repairs. reports of damage to the…
202322674
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. We have investigated the landlord’s complaint handling.. Total…
202326502
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s request to replace the fence at her property. The landlord’s complaint handling.. Total compensation ordered:…
202304349
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the sale of a shared ownership property after the death of the resident..
202318854
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s concerns about the safety of the glass panels on the balconies of the flats at her development.. Total…
202339756
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and concerns of domestic abuse. Request for a…
202336916
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of issues with doors in the property. Associated complaint.. Total compensation ordered: £200.
202306375
The Ombudsman found service failure in the landlord’s handling of the landlord’s: handling of communal grounds maintenance services. complaint handling.. Total compensation ordered: £600.
202304546
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for reasonable adjustments. We have also investigated the landlord’s complaint…
202316893
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Roof repairs due to an intermittent leak. The associated complaint..
202307509
The Ombudsman found maladministration in the landlord’s handling of This complaint is about landlord’s handling of repairs related to leaks at the resident’s home.. Total compensation ordered: £620.
202230007
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s request for repairs to the kitchen drawers. the associated complaint.. Total compensation ordered: £250.
202310217
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s request for compensation following damage to her electric bike. The landlord’s handling…
202222184
The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s response to the resident’s reports of: Noise and antisocial behaviour (ASB). ASB affecting other residents. Pets causing a nuisance…
202310227
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request for repairs. Complaint..
202315965
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for her kitchen floor tiles to be replaced following a leak. The Ombudsman has also investigated the…
202315846
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould. The resident’s authorisation for her son to act on her behalf. The Ombudsman has also investigated the…
202234807
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: Anti-social behaviour (ASB). Staff conduct.. Total compensation ordered:…
202348692
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of antisocial behaviour (ASB). Repairs to the front door, windows, and intercom. Concerns raised…
202225124
The Ombudsman found service failure in the landlord’s handling of The landlord’s response to the resident’s complaint about her request for fencing and repairs.. Total compensation ordered: £150.
202317725
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to reports of a leak, damp and mould and it’s handling of the subsequent repairs..
202300902
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak, and the associated repairs. The Ombudsman has also considered the…
202302635
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of floods at the property in 2022..
202411766
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a missed heating contractor appointment..
202227519
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to the applicant’s concerns about its handling of its sales process. This Service has also considered…
202401168
The Ombudsman found maladministration in the landlord’s handling of : The landlord's handling of requests to repair the resident’s back door. The landlord’s handling of reports of damp and mould..
202347277
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of squirrels and mice in her property..
202208654
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: handling of the resident’s reports of damp and mould in his property. decision not to offer compensation for…
202403133
The Ombudsman found maladministration, service failure in the landlord’s handling of how the landlord has handled the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling..…
202302138
The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s: Handling of its concerns about clutter in the resident’s home. Response to the resident’s…
202226862
The Ombudsman found no maladministration, service failure, reasonable redress, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s rent arrears. Response to the resident’s concerns…
202302222
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of a damaged fence. Complaint.. Total compensation ordered: £812.
202327143
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of : the impact of repair issues on the resident’s family’s health. the landlord’s handling of: flooring repairs. window repairs. the…
202303607
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of upstairs floor repairs. The Ombudsman has also considered the landlord’s complaint handling.. Total…
202342464
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of reports of antisocial behaviour. The associated complaint handling..
202224036
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concern that her communal electricity charge included the cost of a tumble dryer she had not been able to use.…
202226906
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould, including requests for repairs to windows. The Ombudsman has also investigated the landlord’s…
202226086
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of repair works needed to the heating system in the property..
202222668
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s response to: The resident’s reports of leaks and mould in the property’s bathroom. The associated formal complaint..…
202324425
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of requests for repairs related to damp and mould in…
202316906
The Ombudsman found maladministration, no maladministration, reasonable redress in the landlord’s handling of This complaint is about: Delays in repairs to the resident’s property following a fire, and the length of…
202333329
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould in the property. Request for replastering and repairs to walls…
202202980
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs to the communal areas of the property. Concerns about its…
202305008
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s response to: The resident’s reports of damp and mould at the property. The associated formal complaint.. Total…
202230719
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint…
202225322
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. The associated complaint.. Total compensation…
202306179
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of repairs following a leak, including reports of damp and mould. The Ombudsman has also…
202214357
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s: Misrepresentation of the property before he purchased it; Increases to his service charge..
202313968
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Handling of the resident’s request to purchase her property through Right to Acquire (RTA). Handling of the associated complaint.. Total…
202231176
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: Damp and Mould in the resident’s property. Heating and repairs in the resident’s…
202226680
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s responses to the resident’s complaint about delays repairing the communal roof in his block of flats..
202210269
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about repair issues in her property..
202217427
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of a leak from the bathroom and requests for associated repairs. Reports about…
202327625
The Ombudsman found mediation settlement, maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The landlord’s…
202322643
The Ombudsman found maladministration in the landlord’s handling of the landlord's response to various reports of repairs within the property, including damp and mould. The Ombudsman has also considered the landlord’s…
202309282
The Ombudsman found maladministration, mediation settlement, no maladministration, reasonable redress in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reporting of…
202220029
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system.. Total compensation ordered: £7968.
202229374
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of bathroom works and subsequent complaint. The landlord’s handling of a bathroom door replacement.. Total compensation…
202213948
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s complaint concerning drainage, and sewage issues at her property..
202311304
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of a loss of hot water in the resident’s property and associated compensation. The Ombudsman has also investigated the landlord’s…
202212706
The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: The refurbishment of the kitchen and bathroom. The resident’s…
202215496
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: Asbestos removal, follow on roof repair works and the replacement of a garage…
202209334
The Ombudsman found service failure, no maladministration, reasonable redress in the landlord’s handling of The complaint is regarding the landlord’s handling of: Repairs to a broken fence panel. A reported mouse…
202201828
The Ombudsman found no maladministration, maladministration, reasonable redress in the landlord’s handling of : The conduct of a staff member. The landlord’s decision to place an unacceptable behaviour marker on the…
202228138
The Ombudsman found maladministration in the landlord’s handling of The landlord’s handling of: The resident’s request to staircase to 100% ownership of the property. The related complaint..
202220757
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request for information relating to her service charge for grounds maintenance. Request for evidence of…
202201763
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the condition of the property at the start of the tenancy. The Ombudsman has also considered the landlord’s complaint handling..…
202227459
The Ombudsman found maladministration in the landlord’s handling of The landlord’s response to the resident’s reports of outstanding defects to the property. The Ombudsman has also considered the landlord’s complaint…
202216362
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Response to the works required in the resident’s bathroom. Complaint handling..
202214098
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s requests for information about service charges; Response to the resident’s requests for…
202128656
The Ombudsman found maladministration, mediation settlement, reasonable redress in the landlord’s handling of the landlord's handling of the resident's reports of anti-social behaviour (ASB), racial harassment, and…
202225435
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s report of leaks, blockages, and drainage issues Repairs to the boiler. Damp and mould in…
202223344
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident's reports of damp, mould and outstanding repairs. This report will…
202125495
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s responses to the resident’s: Concerns about the repairs and maintenance of the block. Concern that…
202016924
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of defects and repairs. Complaints handling..
202203675
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs required in the property including cold…
202219418
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident's reports of damp, mould and outstanding repairs. This report will…
202207994
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the level of compensation offered by the landlord following a leak into the leaseholder’s property from the property above..
202110732
The Ombudsman found maladministration in the landlord’s handling of : The landlord's response to a request to remove fly-tipped rubbish from communal areas. The standard of communal cleaning and maintenance. The…
202125373
The Ombudsman found service failure in the landlord’s handling of the level of compensation offered by the landlord for delays in carrying out repairs to the floor that affected the ability to sell the property..
202122354
The Ombudsman found severe maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of damp and mould in the resident’s property ..
202204426
The Ombudsman found severe maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: Reports of water ingress into the property causing damp and mould. The…
202215754
The Ombudsman found maladministration, service failure, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s requests for repairs to be completed. The…
202119712
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s management and handling of: reports of a pigeon infestation. fly tipping on the estate. the standard of cleaning and…
202203454
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident's concerns relating to: parking issues and information relating to parking, and; parking fines.. Total…
202009566
The Ombudsman found reasonable redress in the landlord’s handling of : the level of compensation awarded following repairs in the kitchen; and the associated complaint..
202108657
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the heating at the property. Response to the resident’s concerns about its independent…
202120407
The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202120407 Orbit Group Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and…
202202744
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Role in the decision to serve the resident with a Community Protection Warning Notice. Response to the resident’s…
202210392
The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about its handling of a roof renewal and the conduct of its operatives.…
202216378
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of: The resident’s reports of pests in the loft space of the property. The associated formal complaint…
202012937
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s report of a leak from the communal roof. The associated complaint..
202016279
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s management and handing of: The resident’s request to repair four windows in the resident’s…
202123222
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman has also…
202217852
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request to replace the pathway to the property.. Total compensation ordered: £100.
202111421
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and his request for a management transfer..
202201795
The Ombudsman found maladministration in the landlord’s handling of the landlord’s administration of the resident’s rent account..
202105165
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to a rat infestation; Complaint handling; Record keeping.. Total compensation ordered: £3293.
202012257
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s request for an increase in her disturbance payment and reimbursement of decorating…
202210331
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for a replacement shed..
202211662
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of broken fence posts..
202109503
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202109503 Orbit Group Limited 6 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints…
202103215
The Ombudsman found outside jurisdiction, maladministration in the landlord’s handling of : The landlord’s handling of damage caused by a leak from the property above; The landlord’s handling of repairs needed to…
202109170
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s Right to Buy (RTB) application..
202126257
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of outstanding repairs to her boiler leaving her with a lack of heating and hot water, and the level…
202115952
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of two damp patches to the ceiling at the property. Complaint handling. Record keeping.. Total…
202202137
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Its communication with the resident regarding her rent arrears. The associated complaint.. Total compensation ordered: £100.
202121373
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision to recharge the resident for damage caused to temporary accommodation..
202200204
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports about its responsibility for repairs and maintenance in the grounds of his estate…
201813089
The Ombudsman found mediation settlement, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports concerning anti-social behaviour.(ASB) The landlord’s complaint handling..…
202011022
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of repairs required to the windows at the property. Response to the resident’s reports of repairs…
202103417
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to:. Total compensation ordered: £1290.
202116059
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of an ant infestation at the resident’s property. The landlord’s complaints handling.. Total compensation ordered: £50.
201909362
The Ombudsman found service failure, maladministration in the landlord’s handling of The resident has complained about the landlord’s handling of her reports of damp and mould within her property and the subsequent…
202114041
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the resident’s liability to pay service charges for communal spaces..
202001562
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of resident’s concerns about: Asbestos in the garden at the property and the delay and amount of…
202006952
The Ombudsman found severe maladministration, service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202006952 Orbit Group Limited 3 February 2022 Our approach The Housing Ombudsman’s approach…
202113001
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlords handling of reports that the resident’s bicycles were stolen, specifically that: The landlord has not provided…
202005473
The Ombudsman found service failure in the landlord’s handling of This complaint is about: The landlord’s response to the resident’s reports of a blocked drain causing sewage to overflow in the property; The landlord’s…
202004678
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Complaints handling.. Total compensation ordered: £275.
202103457
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of antisocial behaviour (ASB)..
202014537
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the concerns raised by the resident about being left without a gas supply for several weeks. Complaint handling..
202008586
The Ombudsman found severe maladministration, reasonable redress in the landlord’s handling of This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst…
202009649
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s management move. Response to the resident’s concerns about the cost of heating at the…
202013201
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the installation of a trellis on a neighbouring property..
202100415
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint refers to the landlord’s handling of the resident’s: concerns regarding the smoke detector system in his property.…
202101334
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance and her request for a management transfer for this and for medical reasons..
202007513
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB)..
202009846
The Ombudsman found maladministration in the landlord’s handling of the landlord’s decision to remove CCTV at the property..
202102294
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of no heating or hot water..
201902084
The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The contents of a warning letter sent to the resident in March 2019. The landlord’s response to the resident’s reports of noise…
201908846
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s contractors not making appointments prior to attending the property to complete repairs. The level of rent and service charges. The…
201909990
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of reports of a defective boiler. Complaint Handling..
201808557
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request to move to another property Repairs and adaptations to the…
202001893
The Ombudsman found service failure, mediation settlement in the landlord’s handling of : The landlord’s response to the resident’s claim to replace the carpets at the property, following an acknowledged delay in…
201914078
The Ombudsman found service failure, no maladministration in the landlord’s handling of :.
201906190
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 201906190 Orbit Group Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints…
201912684
The Ombudsman found mediation settlement in the landlord’s handling of The resident complained about the level of compensation the landlord offered in relation to its handling of repair works..
202002942
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling..
201910103
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s offer of compensation, following a complaint regarding the absence of heating and hot water in the property for a period of two weeks,…
202006176
The Ombudsman found mediation settlement in the landlord’s handling of the length of time the landlord has taken to resolve repairs. The complaint is about the landlord’s handling of the complaint..
201912974
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 201912974 Orbit Group Limited 1 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is…
202004242
The Ombudsman found mediation settlement in the landlord’s handling of The resident complained about the landlord’s handling of remedial works to the bathroom ..
201905931
The Ombudsman found service failure in the landlord’s handling of : the landlord’s handling of works to the resident’s fence and gate. the landlord’s complaints handling.. Total compensation ordered: £50.
201908727
The Ombudsman found maladministration in the landlord’s handling of the level of compensation offered by the landlord to the resident, following repair delays.. Total compensation ordered: £300.
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.