Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 59 published decisions.
Origin Housing Limited's maladministration rate (95%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202539912 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of leaks into her property, which were not repaired within a reasonable timescale, and in its complaint handling, which was…
202337143 Housing association
Maladministration in handling of ASB reports where the landlord did not always follow its policy, failed to take sufficient action against the neighbour, and did not demonstrate effective partnership working. Reasonable…
202449971 Housing association
The landlord provided reasonable redress to the resident's complaints about staff conduct and its handling of her ASB reports, acknowledging a delay in seeking legal advice about an injunction and the unreasonable…
202431366 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak. We have also assessed the landlord’s complaint…
202522698 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of a leak, which remained unresolved for over a year due to continued delays and failure to progress access to the property…
202438970 Local authority / ALMO / TMO
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: A pest infestation. Noise…
202510587 Housing association
The Ombudsman found reasonable redress, no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of leaks. We have also investigated the…
202419576 Housing association
The Ombudsman found mediation settlement, maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: Concerns about the fire risk and…
202329774 Housing association
The Ombudsman found no maladministration in the landlord's handling of the mutual exchange property condition, reasonable redress for its response to repair issues (including waiving rent and offering compensation), a…
202323038 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs for a bathroom leak and condensation, and in its handling of the associated complaint. The landlord failed to complete surveyor-recommended…
202416022 Housing association
Maladministration was found in the landlord's handling of multiple repairs in the property and in its handling of the resident's complaint. The landlord failed to evidence inspections, complete agreed works, confirm its…
202336564 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s: Reports of leaks, damp and mould and the…
202425920 Housing association
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s request for information about his service charge costs. Complaint…
202325588 Housing association
The Ombudsman found maladministration, service failure, no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about: the security of the communal…
202441080 Housing association
The Ombudsman found reasonable redress, maladministration, severe maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: A loss of hot water Leaks, damp and mould.…
202402061 Housing association
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: damp and mould in the property, repairs to the roof and ceiling in the bedroom, inadequate…
202419390
The Ombudsman found maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of responsive repairs, damp and mould. A pest infestation.…
202332299
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. We have also looked at the landlord’s complaint handling..
202445269
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: A leak into the property. The damage caused to the property from the leaks.. Total compensation ordered:…
202347796
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord's handling of the resident’s: reports of no heating and hot water in the property and associated…
202332476
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of racial discrimination Reports of poor communication Concerns about its oversight of the…
202435202
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Outstanding roof repairs. Condensation and damp in the property. We have also…
202333666
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202333666 Origin Housing Limited 27 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining…
202423067
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of excessive cold in the property due to a draught from the front door. We…
202327448
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Repairs to the communal front door. Tiling works to the front entrance of the building. The associated…
202339724
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s reports of: Blocked drains. A leak and mould under the sink. Front door defects. Damaged fence panels. The…
202416610
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s reports of water ingress into her property. Handling of the…
202425613
The Ombudsman found severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of window repairs at the property. The Ombudsman has also considered the landlord’s complaint…
202402900
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of a sewage leak in the resident’s property and associated concerns about a temporary move. We have also considered the…
202223894
The Ombudsman found service failure in the landlord’s handling of the resident’s reports of not receiving window cleaning services from the landlord via service charges.. Total compensation ordered: £150.
202320468
The Ombudsman found maladministration, no maladministration, reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord's handling of: Reports about the quality of cleaning in the…
202342796
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: handling of reports of damp and mould. handling of reports of a loss of heating and hot water.…
202330025 Housing association
The Ombudsman found severe maladministration in the landlord's handling of damp and mould, and maladministration in its handling of a manhole repair and external vent works, while finding reasonable redress for its…
202413912
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of being at risk from her ex-partner. Reports about outstanding repairs to her…
202304044
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for a refund of a rent advance paid in June 2018..
202223948
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord's response to the resident's: reports of antisocial behaviour (ASB) and request for compensation.…
202321037
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the windows, front door, and damp and mould in the resident’s property.. Total compensation ordered: £550.
202402576
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: Outstanding repairs. Reports of damp and mould.. Total compensation ordered: £700.
202308589
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs to the boiler. The Ombudsman has also considered the landlord’s complaint handling.. Total…
202336436
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s response to her reports of damp and mould..
202303657
The Ombudsman found maladministration, mediation settlement, severe maladministration, service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202303657 Origin Housing Limited 31 May 2024…
202307848
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of The complaint concerns the landlord's: handling of the resident’s reports of ASB from the neighbour. handling of the related…
202231047
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of a request for a management transfer. The Ombudsman has also considered the landlord’s complaint handling..…
202128464
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) from a neighbouring property. Associated formal complaint..
202208035
The Ombudsman found service failure in the landlord’s handling of ; The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The associated complaint handling.. Total compensation ordered: £250.
202220930
The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202220930 Origin Housing Limited 30 October 2023 Our approach The Housing Ombudsman’s approach to investigating…
202202128
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of repairs to the garden. The landlord’s complaint handling..
202121339
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Recurrent leaks from the property above and associated repairs. Repairs to resolve a draft in a…
202004858
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord's handling of: repairs in respect of damp and mould; the subsequent complaint and its offer of compensation in respect…
202123164
The Ombudsman found maladministration, reasonable redress, no maladministration in the landlord’s handling of : The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to…
202119837
The Ombudsman found maladministration, reasonable redress, service failure, no maladministration in the landlord’s handling of : The landlord’s handling of foul smells and fly infestations within the block. The…
202116215
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s concerns about the lettings service, including the availability of…
202211585
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s telephone calls which were disconnected. The associated complaint..
202205416
The Ombudsman found service failure in the landlord’s handling of : How the landlord handled the resident’s management transfer, specifically the reciprocal transfer through the local authority. The handling of the…
202013540
The Ombudsman found service failure, mediation settlement, reasonable redress, maladministration in the landlord’s handling of The level of redress provided by the landlord following acknowledged delay and failure to…
201809019
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: The landlord's response to the resident's reports of banging and dripping noises from the pipework in the property. The…
202015788
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: a leak in her kitchen involving the kitchen sink and…
202005974
The Ombudsman found mediation settlement, no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns regarding the sale of property due to the Government’s…
201904893
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: a consultation with residents prior to the introduction of a parking control scheme; the related…
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