Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Orwell Housing Association Limited's maladministration rate (50%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202335784
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the: The landlord’s handling of repairs to the windows. The landlord’s handling of repairs to the shed roof. The Ombudsman has also…
202326522
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould and his request for an extractor fan in the bathroom. The…
202112944
The Ombudsman found reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint..
202120347
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s decision to include the cost of decontaminating bins within the service charge; The landlord not providing individual bins to…
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