Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Orwell Housing Association Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202335784 Housing association
The Ombudsman found service failure in the landlord's handling of repairs to the windows and in its record keeping/information management, and reasonable redress in its handling of repairs to the shed roof. The landlord…
202326522 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of damp and mould and his request for a bathroom extractor fan, chiefly a delay of over five months in ordering the fan, and…
202112944 Housing association
The Ombudsman found reasonable redress by the landlord on both complaint heads. The landlord failed to initially follow its ASB procedure and had significant complaint handling failures, but acknowledged its mistakes,…
202120347 Housing association
The Ombudsman found no maladministration on all three complaint heads: the landlord reasonably passed on bin decontamination costs via the service charge under the tenancy agreement; it appropriately requested…
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