Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 12 published decisions.
Oxford City Council's maladministration rate (83%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202512026 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's ASB reports, as it mostly followed its ASB policy and worked well with police but had delayed risk assessments, missed updates,…
202517957 Local authority / ALMO / TMO
The Ombudsman found reasonable redress on both heads of complaint: the landlord's handling of the resident's concerns about drainage issues around block paving in the front garden, and its handling of the complaint. The…
202505886 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to reports of damp and mould (a four-month delay and failure to address concerns about an operative's conduct), and reasonable redress in its complaint…
202316703 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the mutual exchange process (it did not complete or notify the resident of outstanding repairs identified at inspection) and in its handling of damp and…
202404375 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould (a chaotic approach from March 2023 to December 2024, with failures to inspect and to mitigate the issue while…
202325520 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of repairs to rendering and in its complaint handling. The landlord was ordered to pay £700 compensation, comprised of £500 for distress and inconvenience,…
202425826 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of damp and mould (failure to fully resolve it before the formal complaint, no evidenced risk assessment, and incomplete works), no maladministration in…
202416790 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of a leak from the roof, citing a lengthy delay in its initial response, failures to consider other causes or enquire about…
202345407 Local authority / ALMO / TMO
A leaseholder complained about the landlord's handling of leaks (canopy water ingress, a waste pipe and a leak from the flat above) and damp and mould. The Ombudsman found the landlord offered proportionate redress (a…
202346472 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of repairs reported during the defect period, including a leak which caused damp and mould, due to delayed repairs, ineffective record keeping, poor…
202320570 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a leak from the above property and of damp and mould in the resident's flat, and service failure in its handling of his compensation claim for damaged…
202220478 Local authority / ALMO / TMO
The Ombudsman found service failure by Oxford City Council in its response to reports of a loss of heating and hot water (wrong contractor sent, wrong date attended, errors not acknowledged), and maladministration in…
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