Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 12 published decisions.
Oxford City Council's maladministration rate (92%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202512026 Local authority / ALMO / TMO
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s ASB reports. We have…
202517957 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, severe maladministration, maladministration, service failure in the landlord’s handling of drainage issues centred around a path in the front garden. This was changed from cement…
202505886 Local authority / ALMO / TMO
The Ombudsman found service failure, no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the residents: Reports of damp and…
202316703 Local authority / ALMO / TMO
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The mutual exchange (MEX) process. Damp and mould repairs. The associated…
202404375
The Ombudsman found maladministration, no maladministration in the landlord’s handling of how the landlord handled: the resident’s reports of damp and mould. the resident’s reports of antisocial behaviour. We have also…
202325520
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of repairs to rendering. The landlord’s complaint handling.. Total compensation ordered: £700.
202425826
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: Damp and mould in the property. The resident’s complaint regarding staff conduct.…
202416790
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a leak from the roof.. Total compensation ordered: £400.
202345407
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of: Leaks within the property. Damp and mould within the property..
202346472
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: The residents reports of repairs during the defect period, including a leak which caused damp and mould.…
202320570
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of a leak from the above property. Handling of the resident’s reports of damp and…
202220478
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: response to reports of damp and mould. response to reports about a loss of heating and hot water. complaint handling..…
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