Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 41 published decisions.
Paradigm Housing Group Limited's maladministration rate (80%) is broadly in line with the average for housing association (79%) across published Ombudsman determinations.
202325057 Housing association
Service failure was found in the landlord's response to reports of ant infestations and associated repairs, as it dismissed concerns, delayed acting until a complaint was made, and delayed brickwork repairs beyond its…
202534244 Housing association
The Ombudsman found service failure in the landlord's handling of reports about damp and mould and asbestos, specifically for failing to provide the resident with a copy of the asbestos report within a reasonable time…
202423484 Housing association
The landlord failed to respond to the resident's query about a grounds maintenance fee, causing a 2-month delay. It then identified the fee was applied in error, refunded the full amount, confirmed the charge would…
202527970 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's request for a management move following domestic violence, due to failures to apply its management move and domestic abuse policies,…
202336944 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The landlord’s response to the resident’s: Reports of a mice infestation. Complaint. Our decision…
202427562 Housing association
No maladministration was found in the landlord's handling of the resident's concerns about her fence and attached trellis, as the landlord inspected the fence in line with policy and its decision not to replace the…
202332089 Housing association
The Ombudsman found reasonable redress, service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of repairs needed within the property. We have also considered…
202338335 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of Our decision (determination) We found that: There was maladministration in the landlord’s response to…
202419492 Housing association
The Ombudsman found no maladministration in the landlord's response to reports of draughty windows and the bowing bedroom ceiling, but found service failure in its response to damp and mould. The landlord failed to…
202327452
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident concerning: His reports about communal issues including doors, an electricity bill and…
202305331
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: checks to the condition of the property when let as part of a mutual exchange the resident’s reports…
202317285
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the communal gate. Service charges.. Total compensation ordered: £100.
202316689
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of her repair requests following a mutual exchange.. Total compensation ordered: £200.
202406125
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident's request for adaptations. The associated complaint..
202311664
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The termination of the resident’s licence agreement. The resident’s report of the use of force during…
202324683
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property..
202302532
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to concerns raised about the service charge..
202308576
The Ombudsman found maladministration, mediation settlement, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Trees behind a boundary fence.…
202311872
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s requests for a neighbouring property to be soundproofed.. Total compensation ordered: £200.
202222919
The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s response to reports about: Pests (pigeons and associated debris). Communal cleaning and…
202225343
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: the leak from the flat above and the damage it caused to the resident’s home. the associated complaint..
202208841
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: report of repairs required to the windows and front door. reports of…
202225687
The Ombudsman found no maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s: communication relating to the resident’s annual service charge statement. response to the…
202217725
The Ombudsman found no maladministration in the landlord’s handling of :.
202211070
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: leaks in the property; reports of damp and mould…
202210991
The Ombudsman found maladministration, no maladministration in the landlord’s handling of The complaint concerns the following: The support provided to the resident as part of the licence agreement. The landlord’s…
202205948
The Ombudsman found reasonable redress in the landlord’s handling of The resident complained about grounds maintenance in communal areas and the landlord’s response to her request for reimbursement of service charges..
202116807
The Ombudsman found mediation settlement, service failure, maladministration, reasonable redress in the landlord’s handling of :. Total compensation ordered: £1800.
202211712
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: the level of service charge for ground maintenance; the standards of ground maintenance..
202126104
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about his neighbour’s shed. This Service has also considered the associated…
202013561
The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s anti-social behaviour reports. Anti-social reports made about the…
202016626
The Ombudsman found reasonable redress, service failure, no maladministration in the landlord’s handling of The complaint is regarding: The condition of the property when it was let. The landlord’s response to the…
202014177
The Ombudsman found maladministration, service failure, mediation settlement, reasonable redress, no maladministration in the landlord’s handling of the: Support given by the landlord to the resident following her…
202015699
The Ombudsman found service failure in the landlord’s handling of The resident complained about the level of compensation the landlord offered, in relation to its handling of a leak..
202002070
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns the landlord’s: handling of the resident's anti-social behaviour reports concerning a neighbour. handling of…
202105824
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns: The condition of the property at the start of the resident’s tenancy. How the landlord handled the…
202017400
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of repair issues with cracks in his walls and ceiling..
202012977
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202012977 Paradigm Housing Group Limited 6 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining…
202001369
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident's concerns about low water pressure being supplied to her property..
202001376
The Ombudsman found mediation settlement, service failure in the landlord’s handling of The resident complained about the landlord’s response to their request for the reimbursement of the cost of replacement shower…
201916010
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to and handling of the resident’s anti-social behaviour (ASB) allegations Response to the resident’s request…
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