Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Peabody Enterprises Limited's maladministration rate (0%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202101262 Housing association
The Ombudsman determined the complaint about parking charges was outside its jurisdiction because the parking licence agreement was a separate commercial contract not connected to the resident's occupation of the…
202009487 Housing association
The Ombudsman determined the complaint was outside its jurisdiction because the dispute about the resident's access to the rear garden required interpretation of the tenancy agreements, which is a matter more…
202005167 Housing association
The Ombudsman found that the landlord offered reasonable redress for service failures in estate management (delays with cleaning, gates, communal repairs, parking, sheds and plants), for inappropriate staff comments…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.