Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Peabody South East Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202119617 Housing association
The landlord delayed by about five weeks in telling the resident that mortgage lenders had valued his shared ownership property lower than the initial surveyor's valuation. It apologised and offered £400 compensation,…
201911503 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of damp and cold, as it failed to reinspect the property after a year had passed and unreasonably told the resident to commission…
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