£250
The Ombudsman found reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of reports of water ingress.. Total compensation ordered: £250.
Housing association
Penge Churches Housing Association Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 2 published decisions.
- Reasonable redress 2
Penge Churches Housing Association Limited's maladministration rate (0%) is lower than the average for housing association (80%) across published Ombudsman determinations.
Decisions (2)
All landlords £300
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of condensation in her property.. Total compensation ordered: £300.
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