Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Penge Churches Housing Association Limited's maladministration rate (0%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202323909 Housing association
The Ombudsman found reasonable redress in the landlord's handling of reports of water ingress. There was service failure (delay in completing repairs, failure to follow up an earlier report of water ingress and to…
202008022 Housing association
The Ombudsman found that the landlord offered reasonable redress for its handling of the resident's reports of condensation. While the landlord initially responded appropriately, there was an unreasonable three-month…
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