Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Peter Bedford Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202316491 Housing association
The Ombudsman found maladministration in how the landlord handled reports of ASB: it failed to follow its own ASB policy, complete risk assessments, communicate, or keep proper records of actions between February 2022…
202447782 Housing association
The Ombudsman found the resident's ASB reports from October 2023 to December 2024 were outside its jurisdiction because they are the subject of court proceedings (paragraph 41.c). On the communal electricity charges…
202310962 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's antisocial behaviour reports, because it failed to complete risk assessments or agree an action plan and there was inconsistent…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.