Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Pha Homes's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202305666 Housing association
The Ombudsman found service failure in the landlord's handling of reports of damp and mould, repairs and ASB, and maladministration in its record keeping and complaint handling. It found no maladministration in how the…
202110314 Housing association
The Ombudsman found no maladministration regarding the landlord's response to ASB reports, as it conducted a proportionate investigation and took reasonable steps. However, maladministration was found for poor complaint…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.