Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Pine Court Housing Association Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202016974 Housing association
The Ombudsman found service failure because the landlord's poor record keeping meant it was unclear whether its complaint responses had fully addressed the resident's concerns about housing transfer, antisocial…
202001625 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's rent account or in the level of advice and support provided. The landlord acted promptly to contact DWP about stopping arrears…
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