Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Pinnacle Affordable Homes Ltd's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202448524
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Leaks, damp, and mould in the property and the…
202510667 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of repairs to the property. This investigation will also consider the landlord’s…
202324175
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: handling of repairs to the heating system. response to the resident’s reports of damp and mould.…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.