For-profit provider
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Pinnacle Affordable Homes Ltd's maladministration rate (100%) is higher than the average for for-profit provider (88%) across published Ombudsman determinations.
202448524 For-profit provider
The Ombudsman found maladministration by the landlord in its handling of reports of leaks, damp and mould, toilet repairs, pest infestation and proofing works, and the associated complaint handling. It found service…
202510667 For-profit provider
The Ombudsman found maladministration in the landlord's handling of repairs, as several repairs reported in January 2025 were not completed within policy timeframes and some remained outstanding for significant periods.…
202324175
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: handling of repairs to the heating system. response to the resident’s reports of damp and mould.…
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