Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 13 published decisions.
Places for People Homes Limited's maladministration rate (46%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202119956 Housing association
The Ombudsman found no maladministration in the landlord's handling of repairs to the kitchen, bathroom and front door. The landlord carried out multiple inspections, reasonably determined items were repairable rather…
202105432 Housing association
The Ombudsman found maladministration in three areas: the landlord failed to carry out an in-person inspection and gas/electrical checks before a mutual exchange; there were significant delays (up to nine months) in…
202012396 Housing association
The Ombudsman found that the landlord offered reasonable redress for an 18-month delay in inspecting the resident's windows, awarding £600 compensation. However, there was a service failure in complaint handling due to…
202103709 Housing association
The Ombudsman found service failure by Places for People Homes Limited in its handling of a resident's reports of noise disturbance and anti-social behaviour. While the landlord's overall response including legal action…
202015387 Housing association
The Ombudsman found reasonable redress by the landlord regarding its response to the resident's concerns about a historic kitchen replacement programme omission and access issues, as it approved a replacement kitchen…
202109254 Housing association
The Ombudsman found that while there was service failure by the landlord and its management company (delays in service charge information and failure to meet KPIs), the landlord offered reasonable redress by…
202111255 Housing association
The Ombudsman found maladministration due to a five-month delay in the landlord informing the resident that its complaint response was final and that he could refer the matter to the Ombudsman. The landlord's handling…
201915088 Housing association
The Ombudsman found no maladministration in the landlord's decision to restrict the resident's contact, as the landlord acted in line with its Behaviour policy, provided warnings and a review opportunity, and the…
201914946 Housing association
The Ombudsman found that the landlord offered reasonable redress for poor communication and missed appointments regarding a gas safety check, including an apology and £125 compensation, and had committed to service…
202115072 Housing association
The landlord accepted it failed to adequately protect the resident's property during roof replacement, causing rain damage and damp. Following Ombudsman intervention, the landlord increased its compensation offer to…
201906836 Housing association
The Ombudsman found service failure by Places for People Homes Limited for unreasonable delays between April 2019 and March 2020 in remedying damage caused to the resident's property during heating works. The landlord…
201916334 Housing association
The Ombudsman found no maladministration by Places for People Homes Limited regarding its handling of reports of a sewage leak and drainage issues, and its decision to contact emergency services under its safeguarding…
202003224 Housing association
The Ombudsman found no maladministration regarding the landlord's handling of a raised manhole and alleged rubbish left in an outbuilding prior to the resident's move-in, as there was insufficient evidence and the…
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