Platform Housing Group Limited

The landlord offered reasonable redress for its response to the resident's request for bathroom adaptations, having apologised and offered compensation for its delay. There was no maladministration in its handling of…

The Ombudsman found reasonable redress by the landlord in its handling of the resident's reports of damp and mould, given the apology and compensation offered exceeded the remedies guidance range. However, there was…

The landlord provided reasonable redress for its failures in handling the resident's reports of damp and mould, including delays in attending and progressing a cavity wall survey, and for a stage 2 complaint handling…

The Ombudsman found maladministration in the landlord's response to the resident's reports of outstanding repairs, as it failed to complete bathroom repairs within its policy timescales and the bath panel remained…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. The resident’s…

The Ombudsman found no maladministration in the landlord's handling of reports of repairs and related damage, and no maladministration in its handling of the associated complaint. The landlord made reasonable attempts…

The Ombudsman found reasonable redress, severe maladministration, maladministration, no maladministration in the landlord’s handling of the landlord’s handling of reports of plants growing into the resident’s living…

The Ombudsman found service failure in the landlord's handling of a window repair (79-day delay beyond its published timescales) and in its handling of damp and mould (failure to act promptly on a surveyor's…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of Our decision (determination) We found the landlord responsible for: Maladministration in its handling of…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s managed move request. How the landlord responded to the complaint. Our decision…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s request for a move to a suitable property. We…

The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of : The letter the landlord wrote to the doctor. The level of support the landlord offered the resident regarding…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to bid on alternative housing. We…

The Ombudsman found maladministration in the landlord's handling of the resident's rent account, kitchen concerns, and tenancy queries, plus service failure in the associated complaint handling. Failings included a…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Sewage blockages. An uneven driveway. The Ombudsman has also considered the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handing of the resident’s: Reports of damp and mould. Request for compensation for damage caused to their personal…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of The resident’s reports of damp and mould. The complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the residents reports of noise nuisance.. Total compensation ordered: £200.

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint.. Total…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB), noise disturbance and drug use. Request for a management transfer..

The Ombudsman found service failure, maladministration in the landlord’s handling of The resident’s complaint is about the landlord's handling of: Reports of no hot water. Leaks. Damp and mould. This service has also…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports: His garden had been damaged. The hedges at the property were not being maintained..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and concerns about parking..

The Ombudsman found maladministration, mediation settlement, no maladministration in the landlord’s handling of : The landlord’s response to reports of antisocial behaviour (ASB). The resident’s claim that the landlord…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports about the condition of the kitchen and the request for the kitchen to be…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports about the condition of the kitchen and the request for the kitchen to be…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s queries about service charges.. Total compensation ordered: £175.

The Ombudsman found mediation settlement in the landlord’s handling of : The level of a financial offer the landlord made to the resident..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).. Total compensation ordered: £400.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the resident’s chimney, outhouse doors, and treatment of mould in the bathroom..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s request for a new bathroom..

The Ombudsman found maladministration in the landlord’s handling of The complaint is regarding the landlord’s handling of the resident’s concerns about cleaning of communal areas..

The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of the landlord’s: Handling of reports of a faulty boiler. Response to the resident’s request for compensation for…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs at the property.. Total compensation ordered: £700.

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of defects. The resident’s request for an independent Royal Institute of…

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the repairs to the resident’s front door and the replacement of the door. The landlord’s response to the resident’s…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: A window repair. Damp and mould.. Total compensation ordered: £225.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs, in particular: The back door. A leak in the kitchen. The bath.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour..

The Ombudsman found maladministration, mediation settlement, service failure, reasonable redress in the landlord’s handling of : The resident’s report of a data protection breach by the landlord. The landlord’s handling…

The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Request to repair his windows. Reports of damp and mould. Request…

The Ombudsman found severe maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of: A refit of the resident’s kitchen. A refit of the resident's bathroom. Reports…

The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: An unauthorised structure in the neighbour’s garden.…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak, and the associated repairs. Request to be reimbursed for…

The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the resident’s…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman also considered the landlord’s complaint…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of The complaint concerns: The landlord’s handling of repairs to the property. The landlord’s complaints handling..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of The complaint concerns the landlord’s: Response to reports of damp, mould, and leaks. Handling of repairs reported after the…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of This complaint is about the landlord’s response to: The resident’s concerns about the frequency of lift breakdowns at his block and…

The Ombudsman found service failure, severe maladministration, reasonable redress, maladministration in the landlord’s handling of : The landlord’s handling of the rent account. The installation of solar panels and…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of cooking smells entering her property from her neighbour’s property. The Ombudsman has also…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about the communal heating charges. Associated formal complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of damp and mould in the property. The Ombudsman has also considered the landlord’s knowledge and information management..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs required at the property. Request for rehousing..

The Ombudsman found severe maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, particularly noise…

The Ombudsman found no maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Request for reimbursement of her service charge. Concerns…

The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of: Antisocial behaviour (ASB); Outstanding repairs;…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: The level of insulation in the property. The condition of the external…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s response to: Reports of leaks to the property and the handling of repairs. Reports of damp and mould in the property. The…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for a full breakdown of the completion statement, and a refund of fees and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s bathroom floor..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to: Reports of a leak. Reports of an odour from the ensuite bathroom. Reports of blocked guttering. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: request for permission to carry out a major adaptation to his home; associated complaint.. Total…

The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of This complaint is about: The landlord’s handling of the resident’s reports of noise, harassment and…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request for a managed move. The landlord’s handling of the resident’s reports of ongoing damp and mould..…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports about damp in the resident’s garage The landlord’s response to the resident’s…

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s request for a management move. the resident’s previous management transfer. the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the location of her parking space and a garage..

The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s response to: The resident’s concerns about the layout of the neighbouring property. The…

The Ombudsman found reasonable redress in the landlord’s handling of This complaint is about the landlord’s decision to apply a mould treatment to the felt in the loft rather than replace it..

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour and the offer of a property advertised in error. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s defect repair reports..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding grounds maintenance and his request for a refund of the grounds maintenance service charge..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of repairs to the resident’s bathroom skirting board, bathroom door, bathroom cupboard flooring, a crack…

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s request that the resident remove her belongings from the communal areas of her building..

The Ombudsman found reasonable redress, service failure in the landlord’s handling of : The landlord’s response to the resident’s request for information about the 2019/20 service charges. The level of service charges…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for service charge information. The resident’s reports that they had been…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlords handling of the resident’s concerns about rear access to their garden, and; the landlords handling of the resident’s…

The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports about: The front gate. The heating…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs to the property’s hot water system. The landlord’s complaints handling..

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for it to make improvements to his kitchen..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: handling of the kitchen replacement. handling of repairs to the toilet flush. response to the resident’s concerns…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s requests for repairs to his kitchen extractor fan. Investigation into the conduct of a member of its staff..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the residents’ end of tenancy notification..

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202012058 Platform Housing Group Limited 23 July 2021 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of charges associated with the car park. The landlord’s decision to withhold information from the…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord's response to the resident's concerns about: The condition and management of the car parking area. The suitability of…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s decision not to level the garden at the resident’s property..