Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Plexus UK (First Project) Limited's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202523878 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of no heating or hot water, which left the resident without heating and hot water for a significant period of the winter due to…
202303220 For-profit provider
The Ombudsman found severe maladministration in the landlord's response to reports of leaks, damp and mould, severe maladministration in its complaint handling, and service failure in its response to the resident's…
202229912 Housing association
The Ombudsman found severe maladministration in the landlord's handling of reports of damp and mould, and maladministration in its complaint handling, ordering £3,300 total compensation, outstanding remedial works, a…
202119456 For-profit provider
The Ombudsman found maladministration for the landlord's four-month delay in notifying DWP of the resident's change from joint to sole tenancy and in issuing a new tenancy agreement, causing a shortfall in Universal…
202208101 For-profit provider
The landlord was found to have maladministration for failing to resolve recurring heating and hot water repairs over nearly two years, and for inadequate complaint handling with a 7-month delay. The landlord was ordered…
202011550 For-profit provider
The Ombudsman found maladministration for the landlord's handling of repairs (shower and garden) and its response to damp and mould, due to avoidable delays, poor communication, and failure to carry out promised…
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