Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Plexus UK (First Project) Limited's maladministration rate (100%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202523878 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of no heating or hot water, which left the resident without heating and hot water for a significant period of the winter due to…
202303220
The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of leaks, damp, and mould. Concerns about her energy bills, rent account,…
202229912
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the…
202119456
The Ombudsman found maladministration, service failure in the landlord’s handling of : The time taken by the landlord to update the Department of Work and Pensions (DWP) on the resident's change in circumstances, and…
202208101
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs to the resident’s heating and hot water systems and the level of compensation offered. The associated complaint…
202011550
The Ombudsman found reasonable redress, mediation settlement, service failure, maladministration in the landlord’s handling of The complaint is regarding: The landlord’s handling of repairs at the property, including to…
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