Plus Dane Housing Limited

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of leaks from the roof and guttering and associated damp and mould in the…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damp and mould. Response to the…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s reports of ASB. We…

The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Damp and mould. Antisocial…

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of damp and mould. We have also assessed the landlord’s complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for compensation following a kitchen replacement..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s requests for: A move. Adaptations to the property.. Total compensation ordered: £1000.

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Repairs to a bedroom radiator. Damp and mould, and the associated…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of smell in the property..

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlords handling of the resident’s: Reports of a leak and the associated roof repairs. Reports of damp and…

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Access to the laundry room. The availability of the jet washer. The…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s concerns about asbestos removal at her property in April 2023. The resident’s reports of black dust in her…

The Ombudsman found reasonable redress, no maladministration, maladministration in the landlord’s handling of the landlord’s handling and response to the resident’s: Reports of repairs to a communal fence. Request for…

The Ombudsman found maladministration, mediation settlement, reasonable redress in the landlord’s handling of the landlord’s: Response to repairs including damp and mould. Response to the resident’s reports of ASB.…

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint concerns the landlord’s handling of: The resident’s request for a wet room adaptation at the property. The resident’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about: The standard of the garden maintenance. The conduct of the landlord’s…

The Ombudsman found mediation settlement, service failure, maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of anti social…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s right to acquire application..

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of several leaks in the property, causing damp and mould. The landlord’s…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance by a neighbour.. Total compensation ordered: £200.

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s request that it: Renew her kitchen. Install an additional toilet at the property.…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: A pest infestation in her property. Boiler repairs..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to replace the bath in her home..

The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident complained about the landlord’s response to reports about the condition of the property including: Boiler. Windows.…

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s pest control reports at her previous address; the resident’s…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s response to the instatement of service charges for garden maintenance..

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202004136 Plus Dane Housing Group Limited 25 February 2021 Our approach What we can and cannot consider is called the Ombudsman’s…