Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 29 published decisions.
Plus Dane Housing Limited's maladministration rate (62%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202516207 Housing association
Maladministration found in the landlord's handling of the resident's reports of condensation, damp and mould, including delays, lack of updates, and failure to consider ventilation improvements despite known poor…
202340051 Housing association
The Ombudsman found reasonable redress in the landlord's handling of a boiler leak and associated repairs, no maladministration in its handling of damage to personal belongings, and a service failure in the associated…
202500289 Housing association
The Ombudsman found maladministration in the landlord's response to reports of roof/guttering leaks with associated damp and mould, to repairs needed to garden fence panels, and to the associated complaints. The…
202500381 Housing association
The landlord was responsible for service failure in its handling of the resident's reports of damp and mould and in its complaint handling, but there was no maladministration in its response to the resident's request to…
202505207 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of ASB: its overall response was in line with its policies and procedures, it identified and apologised for delays in follow-ups,…
202507370 Housing association
The Ombudsman found reasonable redress for the landlord's response to reports of damp and mould: although it did not follow its access procedure (12 failed access appointments delayed repairs), it acknowledged the…
202336244 Housing association
The complaint concerned the landlord's handling of damp and mould in an assured tenant's bungalow, plus its complaint handling. The Ombudsman found reasonable redress in the damp and mould handling, as the landlord…
202325300 Housing association
The complaint concerned the landlord's handling of the resident's request for compensation after a kitchen replacement was delayed. The Ombudsman found the landlord acknowledged its failings (including not logging the…
202425260 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's request for a move, having missed opportunities between 2021 and 2024 to communicate effectively about a management move, identify…
202414110 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to a bedroom radiator and of damp and mould and associated repairs, and service failure in its complaint handling. It ordered the landlord to…
202346784 Housing association
The complaint concerned the landlord's handling of repeated reports of a sewage smell in the property. The Ombudsman found maladministration: while the landlord responded to each report within its 28-day repairs target…
202305218 Housing association
The Ombudsman found service failure in the landlord's handling of a reported leak and associated roof repairs (delays and a failure to reschedule gutter clearing), and maladministration in its handling of damp and mould…
202322644 Housing association
The resident complained about access to the communal laundry room, the availability of the jet washer, the use of the community centre, and a lack of meetings/refusal of suggestions for communal areas. The Ombudsman…
202303061 Housing association
The Ombudsman found reasonable redress on both complaint heads. The landlord acknowledged its asbestos contractor failed to maintain a clean working environment and to flag a change in scope, took steps to prevent…
202300413 Housing association
The Ombudsman found reasonable redress for the landlord's handling of repairs to a communal fence (completed around 16 months after first reported), no maladministration for the information it provided on service…
202234243 Housing association
The Ombudsman found maladministration in the landlord's response to repairs including damp and mould, and in its response to the resident's ASB reports, and found reasonable redress in its complaint handling. The…
202225094 Housing association
The Ombudsman found maladministration in the landlord's handling of a wet room adaptation request, which was delayed due to missed opportunities and inadequate chasing of the local authority, and service failure in its…
202215069 Housing association
Maladministration for failing to consider reasonable adjustments under the Equality Act 2010 for a wheelchair-using resident unable to access communal gardens. Service failure for inadequate investigation of gardener…
202108997 Housing association
The Ombudsman found maladministration in the landlord's handling of ASB reports due to delays in risk assessment, failing to check camera batteries, and slow action. Service failure was found in complaint handling due…
202218640 Housing association
The landlord took 13 months to realise the resident's property was not eligible for the Right to Acquire scheme, causing significant distress and financial costs. The Ombudsman found the landlord's offer of £500…
202204372 Housing association
The Ombudsman found severe maladministration for the landlord's failure to address leaks and damp over four years, including apportioning blame on the resident and failing to respond to serious health concerns.…
202105871 Housing association
The Ombudsman found service failure by Plus Dane Housing Limited for a three-month delay in opening an ASB case and poor communication in not acknowledging evidence the resident submitted. The landlord was ordered to…
202123475 Housing association
The Ombudsman found service failure by Plus Dane Housing Group in its handling of the resident's requests for a kitchen renewal (failing to respond to initial enquiries for months) and for plasterwork completion…
202126563 Housing association
The Ombudsman found no maladministration by Plus Dane Housing in its handling of the resident's reports of a pest infestation. The landlord attended within its repair timescales, arranged specialist pest control, and…
202121379 Housing association
The landlord agreed to replace the resident's bath as a discretionary goodwill gesture but delays and poor communication occurred, partly due to Covid-19. The resident eventually completed the work herself. The…
202102052 Housing association
The Ombudsman found a service failure in the landlord's response to reports about the boiler, due to poor record keeping and failure to carry out an agreed system investigation. However, there was no maladministration…
202006214 Housing association
The Ombudsman found no maladministration in the landlord's handling of pest control reports at the resident's previous address, as it responded appropriately and liaised with environmental health. It found reasonable…
202007788 Housing association
The Ombudsman determined the complaint was outside its jurisdiction because the dispute concerns whether the landlord can lawfully introduce service charges for grounds maintenance, which is a matter of contractual…
202004136 Housing association
The Ombudsman determined that a complaint about the landlord introducing charges for gardening through service charges was outside its jurisdiction, as disputes about liability to pay service charges are properly dealt…
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