Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
Plymouth Community Homes Limited's maladministration rate (67%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202337500 Housing association
The Ombudsman found reasonable redress in the landlord's response to a resident's request for a porch: the landlord identified failings (the request fell between teams and there was a delay in responding) and made a…
202347495 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about the garden, as it acted in line with its policies and the tenancy agreement. However, it found maladministration in…
202446159 Housing association
The Ombudsman found reasonable redress in the landlord's handling of reports of damp, mould and poor ventilation, no maladministration in its handling of an ant infestation (which residents are responsible for under…
202421163 Housing association
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of drain blockages in her previous property, which caused sewage to backflow into her home for around nine years, and…
202316637 Housing association
The complaint concerned the landlord's response to the resident's concerns about the condition of the back garden. The Ombudsman found service failure because the landlord did not address the resident's reported health…
202400872 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of a leak (poor record keeping, failure to follow up repairs, and inadequate redress) and in its handling of the complaint (a…
202336249 Housing association
Plymouth Community Homes was found to have committed maladministration in four respects: its handling of the resident's damp and mould reports, its handling of her compensation request and removal of damaged…
202102002 Housing association
The Ombudsman found no maladministration regarding the removal of emergency contact details, the gas safety inspection arrangements, and contact from the landlord on 20 November 2020. Regarding the shed door repair…
201907375 Housing association
The Ombudsman found no maladministration by Plymouth Community Homes in its response to leaseholders' reports of anti-social behaviour (noise, boundary issues) from a neighbour. The landlord took appropriate and…
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