Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Plymouth Community Homes Limited's maladministration rate (88%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202347495 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about the garden, as it acted in line with its policies and the tenancy agreement. However, it found maladministration in…
202446159
The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp, mould and poor ventilation. The resident’s reports…
202421163
The Ombudsman found severe maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of issues with the drains in her previous property.…
202316637
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about the condition of the back garden.. Total compensation ordered: £100.
202400872
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a leak. This Service has also considered the landlord’s handling of the complaint..
202336249
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s request for compensation and the…
202102002
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns regarding: the removal of his existing emergency contact details; arrangements…
201907375
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to reports of anti-social behaviour (ASB)..
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