Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Poole Housing Partnership Ltd's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202120840 Housing association
The Ombudsman found that the landlord made a reasonable offer of redress prior to investigation (reducing a disputed service charge from £316.41 to £250) which resolved the complaint about its handling of major works…
202200485 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of anti-social behaviour and noise nuisance, its handling of the associated complaint, and its handling of the resident's…
202122596 Local authority / ALMO / TMO
The Ombudsman found no maladministration by the landlord in its handling of the resident's reports about anti-social behaviour. The landlord appropriately investigated the incidents, offered mediation, sought police…
202113794 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's application for a disability adaptation (extension), as it followed its policy, engaged with Adult Social Care, and reasonably…
202013157 Local authority / ALMO / TMO
The Ombudsman found service failure by Poole Housing Partnership Ltd for providing incorrect information to a resident about whether NICE scheme funding was used for a communal shed, and for initially maintaining the…
202001799 Local authority / ALMO / TMO
The Ombudsman found no maladministration by the landlord in its handling of the resident's reports of damp and mould, other repairs, and request to be rehoused. The landlord took reasonable steps to assess the property…
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